Customer satisfaction by industry sector 2021-2022

This statistic shows the satisfaction of customers with industry sectors in the United Kingdom (UK) as of January 2021, as well as January 2022. Across the board, customer satisfaction had increased for most sectors in 2022 compared to one year earlier. The country's leisure branch, for example, experienced a score increase of roughly 1.6 index points. At 81.7 points, it was the highest-rated sector in the UK.

Customer satisfaction with industry sectors in the United Kingdom (UK) in 2021 and 2022

Characteristic	Jan 2021	Jan 2022
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Release date

January 2022

More information

Region

United Kingdom

Survey time period

January 2021 and January 2022

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by ten, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by ten. The overall UKCSI is based on the mean average of each sector’s score."

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