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Customer satisfaction in the United Kingdom 2020-2021, by sector

Customer satisfaction with industry sectors in the United Kingdom (UK) in 2020 and 2021

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Source

Release date

July 2021

Region

United Kingdom

Survey time period

July 2020 and July 2021

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by ten, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by ten. The overall UKCSI is based on the mean average of each sector’s score."

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Statistics on "Customer loyalty schemes in the UK"

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