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Customer satisfaction in the United Kingdom 2021-2022, by sector

Customer satisfaction with industry sectors in the United Kingdom (UK) in 2021 and 2022

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Release date

January 2022


United Kingdom

Survey time period

January 2021 and January 2022

Number of respondents

over 10,000

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source adds the following information: "Index scores are expressed as a number out of 100. The UKCSI score for each organisation is the average of all of its customers’ satisfaction scores, multiplied by ten, with a weighting applied reflecting the priority score for each measure. The sector score is the mean average of all responses for that sector, multiplied by ten. The overall UKCSI is based on the mean average of each sector’s score."

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