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Reasons internet users worldwide use click-and-collect services 2019

This statistic presents the reasons as to why internet users use click-and-collect worldwide as of January 2019. According to the findings, 47.4 percent of respondents stated that their primary reason as to why they used click-and-collect services was to avoid shipping charges. Additionally, 44.4 percent of respondents reported that their primary reason was to save time by not having to shop in-store.

Reasons to use click-and-collect services according to internet users worldwide as of January 2019

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Release date

March 2019


United States

Survey time period

December 2018 to January 2019

Number of respondents

2,750 respondents

Age group

18 years and older

Special properties

internet users

Method of interview

Online survey

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