Trip.com Group - statistics & facts

Trip.com Group, Ltd. is a Chinese online travel agency (OTA) mainly offering booking services for accommodation, transportation tickets and car rentals, packaged tours, and corporate travel solutions. Backed by the rapid ascendency of the Chinese middle class, Trip.com Group developed into a leading OTA in China and one of the largest travel agencies worldwide. Since 2020, the global tourism industry has been struggling with the effects of the Covid-19 pandemic, and Trip.com Group is no exception. However, revenues have rebounded somewhat in the third quarter of 2020.

Development of Trip.com Group

The company was founded in 1999 and listed on the NASDAQ in 2003 under its former name Ctrip.com International, Ltd. The company successfully gained market share in its home market by providing advanced one-stop direct online booking services. Trip.com obtained a 45 percent share in Qunar in 2015, the second largest OTA in China, and a major share in Toncheng-Elong, thus further consolidating its market dominance in China. To foster international expansion, Trip.com acquired Skyscanner in 2016, made a major investment in the Indian travel agency MakeMyTrip in 2019, and agreed on a strategic partnership with TripAdvisor. However, approximately 87.5 percent of its revenues were still generated from Greater China in 2019, which rose to over 90 percent in 2020 and 2021. Faced with growing U.S.-Chinese economic tensions and regulatory pressure, Trip.com Group got a secondary listing on the Hong Kong Stock Exchange in April 2021.

COVID-19 and business outlook

The coronavirus pandemic had a devastating effect on the company’s operations. Annual net revenues slumped by 49 percent in 2020, leading to a net loss of around 3.3 billion yuan, after a profit of nearly seven billion yuan in 2019. As outbound Chinese and international travel were most severely affected by the pandemic, the company concentrated on Chinese domestic travel and tried to push sales in China by innovating services and products. Financial results turned positive in the third quarter of 2020, however, as the struggle with regional pandemic outbreaks and new virus mutations persisted, the company again reported a loss for about a year from the second quarter of 2021. The net income reached the pre-pandemic level as late as in the last quarter of 2022.
This text provides general information. Statista assumes no liability for the information given being complete or correct. Due to varying update cycles, statistics can display more up-to-date data than referenced in the text.
Published by C. Textor, Jan 10, 2024

Key insights

Trip.com Group ranking among global OTAs
4th place
Trip.com Group annual revenue
20bn CNY
Trip.com Group annual net income
1.37bn CNY
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Editor’s Picks Current statistics on this topic

Revenue of the online travel agents (OTA) in China from 2015 to 2019 with forecasts until 2022 (in billion yuan)

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Revenue of China's online travel agency market 2015-2022

Net revenue of Trip.com Group Ltd. in China from 2012 to 2022 (in billion yuan)

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Revenue of Trip.com Group 2012-2022

Number of monthly active user number (MAU) of the leading online travel apps in China as of November 2023 (in millions)

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Monthly active users of leading online travel apps in China 2023

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