Chile: informal online shopping as a share of total e-commerce 2019-2020

During a survey fielded in Chile in the third quarter of 2020, around 12 percent of online transactions reported by the responding internet users were deemed by the source as informal. In the previous quarter, the share amounted to 19 percent.

Informal e-commerce transactions as a percentage of total online transactions in Chile from 3rd quarter 2019 to 3rd quarter 2020

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Release date

December 2020



Survey time period

Q3 2019 to Q3 2020

Number of respondents

3,800 internet users*

Age group

18-65 years

Special properties

Does not include the tourism and entertainment segments

Supplementary notes

* Number of respondents in the 3rd quarter of 2020. The source does not specify the type of study conducted.

According to the source, characteristics such as "place of purchase, method of payment, method of shipment and purchase intention" were used to determine "which transactions had a high likelihood of being informal."

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Statistics on "E-commerce in Chile"

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