Chile: post-COVID-19 e-commerce habits 2020-2022

Following the COVID-19 outbreak in Chile, online channels and stores have gained traction among consumers. While most Chileans surveyed between July 2020 and June 2022 planned to use digital channels and stores as an alternative for their shopping, the percentage of shoppers who planned to return to physical stores fell significantly.

Changes in preference for online sales channels after the COVID-19 outbreak in Chile between July 2020 and June 2022

Characteristic	Will resume shopping in physical stores but will keep shopping in the online channel	Will continue to shop only in online channels and stores	Will go back to shopping in physical stores and stop shopping online	Don't know/no answer*
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Release date

September 2022

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Region

Chile

Survey time period

July 2020 to June 2022

Supplementary notes

* Figures were calculated by Statista based on the information provided by the source.

The source does not specify the type of the survey, the date of the survey, nor the number of respondents.

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