Omnichannel performance ranking of pharmacies in Russia 2021

Published by A. Melkadze, Jan 27, 2023
Rigla ranked as leading omnichannel pharmaceutical products retailer in Russia in 2021 by overall performance, scoring 27.7 points. It was closely followed by Stolichka, which scored 27.55 points. The retailers were evaluated by such indicators as customer experience, interaction with technology, order receipt, and finance.

Ranking of major pharmaceutical product retailers in Russia in 2021, by omnichannel performance (in points)

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Release date

November 2021

Region

Russia

Survey time period

2021

Supplementary notes

The ranking is based on the largest Russian retailers engaged in online and offline sales. Retailers were assessed based on the following criteria: customer experience, interaction with technology, order receipt, and finance. For more information on the methodology please visit the website of the ranking.

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