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Omnichannel performance ranking of pharmacies in Russia 2020

Published by A. Melkadze, Mar 15, 2021
Rigla ranked as leading omnichannel pharmaceutical products retailer in Russia in 2020 by overall performance, scoring 23.63 points. It was followed by Stolichki, which scored 22.46 points. The retailers were evaluated by such indicators as customer experience, interaction with technology, order receipt, and finance.

Ranking of major pharmaceutical product retailers in Russia in 2020, by omnichannel performance (in points)

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Sources

In cooperation with
Data Insight (RU)
Release date

December 2020

Region

Russia

Survey time period

2020

Supplementary notes

The ranking is based on the largest Russian retailers engaged in online and offline sales. Retailers were assessed based on the following criteria: customer experience, interaction with technology, order receipt, and finance. For more information on the methodology please visit the website of the ranking.

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