Retail purchase returns, whether online or in-store, are a growing challenge for the retail industry, resulting in high costs. In 2023, the total value of online shopping returns was an estimated 248 billion U.S. dollars. With the continuous surge in online sales, the ramifications on in-store returns are also on the rise. While 17.6 percent of online transactions were returned via online channels, nearly half of all in-store returns stemmed from online purchases.
Key figures on online purchase returns in the United States in 2023
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National Retail Federation. (December 29, 2023). Key figures on online purchase returns in the United States in 2023 [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/
National Retail Federation. "Key figures on online purchase returns in the United States in 2023." Chart. December 29, 2023. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/
National Retail Federation. (2023). Key figures on online purchase returns in the United States in 2023. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/
National Retail Federation. "Key Figures on Online Purchase Returns in The United States in 2023." Statista, Statista Inc., 29 Dec 2023, https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/
National Retail Federation, Key figures on online purchase returns in the United States in 2023 Statista, https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/ (last visited December 04, 2024)
Key figures on online purchase returns in the United States in 2023 [Graph], National Retail Federation, December 29, 2023. [Online]. Available: https://www.statista.com/statistics/1293251/key-figures-on-online-returns-us/