In 2022, a survey revealed that more than six out of ten U.S. consumers would be hesitant to shop again at a store after a negative return experience. Of those surveyed, 16 percent indicated that a bad experience would not affect their decision to make future purchases with the same retailer. Meanwhile, 13 percent stated that it would likely impact their willingness to re-engage with the brand.
Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ParcelLab. (November 14, 2022). Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/
ParcelLab. "Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022." Chart. November 14, 2022. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/
ParcelLab. (2022). Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/
ParcelLab. "Likelihood of Consumers Re-engaging with a Brand after a Poor Return Experience in The United States in 2022." Statista, Statista Inc., 14 Nov 2022, https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/
ParcelLab, Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022 Statista, https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/ (last visited December 03, 2024)
Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022 [Graph], ParcelLab, November 14, 2022. [Online]. Available: https://www.statista.com/statistics/1374711/likelihood-buy-again-after-a-poor-returns-experience-us/