In 2022, 87 percent of U.S. consumers considered free returns important when shopping online, making it the most favored return option. In fact, half of the surveyed individuals reported that they abandoned a purchase because of the lack of convenient return methods. Furthermore, four out of ten online shoppers stated they would pay extra for an eco-friendly and sustainable return process.
Leading return preferences among online shoppers in the United States in 2022
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Share of respondents
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Happy Returns. (December 6, 2022). Leading return preferences among online shoppers in the United States in 2022 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/
Happy Returns. "Leading return preferences among online shoppers in the United States in 2022." Chart. December 6, 2022. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/
Happy Returns. (2022). Leading return preferences among online shoppers in the United States in 2022. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/
Happy Returns. "Leading Return Preferences among Online Shoppers in The United States in 2022." Statista, Statista Inc., 6 Dec 2022, https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/
Happy Returns, Leading return preferences among online shoppers in the United States in 2022 Statista, https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/ (last visited July 27, 2024)
Leading return preferences among online shoppers in the United States in 2022 [Graph], Happy Returns, December 6, 2022. [Online]. Available: https://www.statista.com/statistics/1372580/united-states-online-shopper-return-preferences/