U.S. fraud costs for e-merchants by channel 2022

In 2022, a survey conducted among e-commerce merchants in the United States indicated a reduction in the proportion of fraud costs attributed to online transactions. While the mobile channel still accounted for a significant part of fraud costs among U.S. e-merchants, their share decreased slightly. In contrast, fraudsters appeared to focus more on in-person and call center transactions.

Distribution of fraud costs for e-commerce merchants in the United States from 2020 to 2022, by channel

Characteristic	Online	Mobile	In-person	Call center
-	-	-	-	-
-	-	-	-	-
-	-	-	-	-

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Release date

2022

More information

Region

United States

Survey time period

2020 to 2022

Special properties

among those experiencing fraud in the past 12 months*

Supplementary notes

* Does not include internal or employee fraud.
The number of risk and fraud executives in retail and e-commerce companies varies from year to year. In 2022 there were 698 participants in the United States.

Survey question:
Q15: Please indicate the percent of fraud costs generated through each of the following transaction channels used by your company.

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