Change in fraud levels reported by e-merchants 2022

In 2022, nearly six in ten e-commerce merchants worldwide reported a surge in online payment fraud. In addition, 56 percent noted an increase in refund abuse, while more than 50 percent indicated experiencing more account takeover attacks and promotion abuse. Despite being the second most prevalent type of fraud globally that year, less than half (40 percent) of the online merchants surveyed reported an increase in friendly fraud.

Change in fraud levels experienced by online merchants worldwide in 2022, by type

Characteristic	Significant increase	Increase	No change	Decrease	Significant decrease
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Release date

March 2023

More information

Region

Worldwide

Survey time period

2022

Number of respondents

1,900 global fraud professionals*

Special properties

within the previous 12 months

Supplementary notes

* Participants work for online merchant businesses with more than 50 million U.S. dollars in annual revenue.

The survey was conducted in the United States, Canada, Mexico, Brazil, Spain, France, Italy, UK and Ireland, Germany, and Australia

Percentages may not add up to 100 percent due to rounding.

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