Most common problems when shopping online Latvia 2021

The most common problem encountered by e-commerce consumers in Latvia in 2021 was that the speed of delivery was slower than indicated. Ranking second was the problem of wrong or damaged products delivered, as per over four percent of the customers affected. The speed and reliability of delivery were among the most significant barriers to online shopping, with six percent of respondents facing them.

Most common problems encountered when making internet purchases in Latvia in 2021

Characteristic	Share of online shoppers
Speed of delivery slower than indicated	21.38%
Wrong or damaged products delivered	4.15%
Foreign retailer did not sell in my country	4.02%
Website too difficult to use or worked unsatisfactorily	3%
Difficulties finding information concerning guarantees, legal rights	2.39%
Final costs higher than indicated	1.77%
Problems with fraud	1.27%
Complaints and redress were difficult / no satisfactory response after complaint	1.06%
Other	3.7%
Did not encounter any problems when buying online	70.94%

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Release date

March 2023

More information

Region

Latvia

Survey time period

2021

Age group

16-74 years

Special properties

purchased online in the past three months

Supplementary notes

Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.

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