Return options offered by leading retailers in the UK 2023
In 2023, five in six leading retailers in the United Kingdom (UK) provided postal returns for online orders. This return method was the most common among fashion retailers, at 92 percent. Cosmetics, sports, and leisure retailers followed closely at 90 percent. Despite the widespread availability of postal returns, home pick-up remains a service only six percent of sellers offer. Of all product categories, consumer electronics e-tailers offered this service most frequently at 18 percent.