Customer satisfaction score of major department stores in Japan 2023

Published by C. Diep, Mar 28, 2024
Hankyu Department Stores was the department store brand showing the highest customer satisfaction in Japan as revealed in a survey conducted in May 2023. The department store chain operating primarily in Western Japan received a customer satisfaction index score of 78.4 points.

Leading department stores based on customer satisfaction index in Japan as of May 2023

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Release date

August 2023

Region

Japan

Survey time period

May 17 to 25, 2023

Number of respondents

23,185*

Special properties

three leading brands

Method of interview

Online survey

Supplementary notes

*The survey was conducted among 23,185 respondents for 72 businesses and brands across nine major retail segments.

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Statistics on " Customer satisfaction in Japan "

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Satisfaction index

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Consumer troubles

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