Japanese consumers were unlikely to share good experiences they had with a product or service, according to a survey conducted in 2023. While 57 percent of respondents did not tell anyone about satisfying experiences with a company, family and friends were the most likely to hear about the feedback.
Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Qualtrics. (March 4, 2024). Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023 [Graph]. In Statista. Retrieved September 08, 2024, from https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/
Qualtrics. "Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023." Chart. March 4, 2024. Statista. Accessed September 08, 2024. https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/
Qualtrics. (2024). Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023. Statista. Statista Inc.. Accessed: September 08, 2024. https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/
Qualtrics. "Forms of Consumer Feedback after Having a Good Experience in Japan as of The 3rd Quarter of 2023." Statista, Statista Inc., 4 Mar 2024, https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/
Qualtrics, Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023 Statista, https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/ (last visited September 08, 2024)
Forms of consumer feedback after having a good experience in Japan as of the 3rd quarter of 2023 [Graph], Qualtrics, March 4, 2024. [Online]. Available: https://www.statista.com/statistics/1459880/japan-consumer-action-after-good-experience/
