Number of consumer consultations on overseas purchases in Japan FY 2018-2022

Published by C. Diep, Feb 9, 2024

In the fiscal year 2022, the number of consumer affairs consultations related to overseas purchases in Japan amounted to around five thousand cases. Cross-border e-commerce was the most common form of overseas purchases for which consumers sought consultation.

Number of consumer affair consultation cases related to cross-border shopping in Japan from fiscal year 2018 to 2022 (in 1,000s)

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Release date

August 2023

Region

Japan

Survey time period

fiscal year 2018 to 2022; the Japanese fiscal year starts on April 1 of each stated year and ends on March 31 of the following year

Special properties

excluding B2B and C2C transactions

Supplementary notes

Due to the coronavirus pandemic and the related restrictions, new applications for consultation were halted between April 10 and June 1, 2020

Cases reported to the Cross-border Consumer center Japan on cross-border e-commerce transactions and local transactions overseas.
Values have been rounded.

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