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T-Mobile US postpaid subscriber/customer churn rate 2010-2021, by quarter

Postpaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2010 to 2nd quarter 2021

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Source

Release date

July 2021

Region

United States

Survey time period

1st quarter 2010 2nd quarter 2021

Supplementary notes

Churn is defined as the number of customers whose service was discontinued, expressed as a rounded monthly percentage of the average number of customers during the specified period. T-Mobile USA believes that churn, which is a measure of customer retention and loyalty, provides relevant and useful information and is used by management to evaluate the operating performance of our business.
A customer is defined as a SIM card with a unique T-Mobile USA mobile identity number which generates revenue.

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