T-Mobile US churn rate prepaid subscribers 2012-2022

T-Mobile's prepaid phone churn rate decreased to 2.58 percent in the second quarter of 2022. Compared to the same quarter of the previous year, the prepaid subscriber churn rate has slightly decreased as well.

Prepaid customer/subscriber churn rate of T-Mobile US from 1st quarter 2012 to 2nd quarter 2022

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Release date

July 2022

More information

Region

United States

Survey time period

1st quarter 2012 to 2nd quarter 2022

Supplementary notes

Churn is defined as the number of customers whose service was discontinued, expressed as a rounded monthly percentage of the average number of customers during the specified period. T-Mobile USA believe that churn, which is a measure of customer retention and loyalty, provides relevant and useful information and is used by management to evaluate the operating performance of the business.
A customer is defined as a SIM card with a unique T-Mobile USA mobile identity number which generates revenue.

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