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Frequency of use of banking channels the UK 2011-2015
Frequency of use of banking channels the UK 2011-2015
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
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| 2011 | 2012 | 2014 | 2015 | |
|---|---|---|---|---|
| Phone | 10% | 12% | 12% | 16% |
| Branch | 43% | 45% | 52% | 52% |
| Mobile | 10% | 21% | 27% | 34% |
| Internet | 80% | 78% | 80% | 74% |
| 2011 | 2012 | 2014 | 2015 | |
|---|---|---|---|---|
| Phone | 10% | 12% | 12% | 16% |
| Branch | 43% | 45% | 52% | 52% |
| Mobile | 10% | 21% | 27% | 34% |
| Internet | 80% | 78% | 80% | 74% |
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This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
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- Release date
- April 2016
- Region
- United Kingdom
- Survey time period
- 2011 and 2015
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- current banking account holders
- Method of interview
- Online survey
Source
- Show sources information
- Show publisher information
- Release date
- April 2016
More information
- Region
- United Kingdom
- Survey time period
- 2011 and 2015
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- current banking account holders
- Method of interview
- Online survey
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Statistics on "Banking channels in the United Kingdom (UK)"
- Branch banking
The most important statistics
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015Reasons for visits to bank branch according to current account holders in the UK 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015Importance of branch location in main current account bank UK 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015Level of satisfaction with branch location of the main bank in the UK 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015Level of satisfaction with service quality in main current account bank UK 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015Banking: main current account length of use by frequent branch users UK 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015Importance of bank branch accessibility nationally in the UK 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of serviceBanks services via branch finder tool United Kingdom (UK) 2015, by area of service
- Online and mobile banking
The most important statistics
- Online banking penetration in Great Britain from 2007 to 2018Share of people using internet banking in Great Britain 2007-2018
- Penetration of online banking in Great Britain from February 2014 to May 2017, by deviceOnline banking in Great Britain 2014-2017, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015Frequency of internet banking in United Kingdom (UK) 2010-2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial statusRecent online banking use in the United Kingdom (UK) 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015Online banking services usage by smartphone owners in the UK in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015Importance of internet banking in main current account bank in the UK 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*Reputation damage for parties involved in banking data security breaches UK in 2015
- Banking apps
The most important statistics
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015Mobile banking services usage by UK smartphone users in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*Mobile banking services usage actions UK adults in 2015
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014 Bank customer priorities driving mobile apps quality in the United Kingdom (UK) 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014Functionality and usability of banking apps: overall score UK 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*Mobile banking services usage of the United Kingdom (UK) adults in 2015, by bank size
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income levelMobile banking services usage of the United Kingdom adults in 2015, by income level
- Banking channels for major banks
The most important statistics
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?Banking channels used by Lloyds customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?Banking channels used by TSB customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?Banking channels used by Barclays customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?Banking channels used by Santander clients in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?Banking channels used by Nationwide clients in the United Kingdom (UK) 2015
- General summary: customer preference
The most important statistics
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015Frequency of use of banking channels the UK 2011-2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recentlyPreference for banking channels use habits in the United Kingdom (UK) 2014
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of useBanking channels usage in the United Kingdom (UK) in 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age groupPreferred banking methods among Great Britain population in 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014Banking channels preferred to access services in Great Britain (the UK) 2014
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Statistics on "Banking channels in the United Kingdom (UK)"
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of service
- Frequency of branch banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Frequency of ATM use according to smartphone owners in the United Kingdom (UK) in 2015
- Share of current account holders that use branch banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Average number of branches for big five banks, challenger banks and large retailers in the United Kingdom as of 2014
- Online banking penetration in Great Britain from 2007 to 2018
- Penetration of online banking in Great Britain from February 2014 to May 2017, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*
- Amounts transferred weekly by customers via internet banking in the United Kingdom (UK) in 2013 and 2014 (in billion GBP)
- Online banking use purpose of busy achievers segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of starting out segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of mature and savvy segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of retired with resources segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of hard pressed segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income level
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by age group
- Reasons not to use mobile banking apps according smartphone owners in the United Kingdom (UK) in 2015*
- Share of current account holders that use mobile banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014
- Banking channels used in the United States as of September 2014, by frequency
- Banking channels most frequently used by TSB Bank customers in the United Kingdom (UK) as of June 2014
- Number of E-Money alternative account holders in the United Kingdom (UK) as of October 2017, by age group (in 1,000s)
- When you access internet banking via your personal computer, what do you use it for?
- Usage of online and mobile banking in France as of September 2015, by frequency
- Frequency of online and mobile banking usage in Great Britain as of June 2014
- Why should digital financial service providers cooperate with MasterCard?
- Year-on-year smartphone banking growth in European markts as of July 2012
- What advantages or benefits of online or mobile banking are most appealing to you?
- Smartphone banking usage in leading European markets in July 2012 (in millions)
- Major reasons for shopping via mobile banking apps among Chinese consumers as of April 2015
- Transaction volume of the mobile banking market in China from 2nd quarter 2016 to 2nd quarter 2017 (in billion yuan)
- Mobile banking penetration in selected African markets in December 2011
- Penetration rate of personal mobile banking in China from 2011 to 2018
- Number of registered mobile banking users in China from 4th quarter 2014 to 4th quarter 2015 (in millions)
- Number of branches of selected traditional banks in the United States 2016
- Number of commercial bank branches per hundred thousand adults in Pakistan from 2005 to 2016
- Annual case volumes for telephone banking fraud from in the United Kingdom (UK) from 2012 to 2017
- Number of commercial bank branches per hundred thousand adults in Sri Lanka from 2005 to 2015
- Amount of money lost in "no hang-up" financial fraud (vishing) by consumers who complained to the Omsbudman in the United Kingdom (UK) in 2015 (in GBP)
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