Frequency of use of banking channels the UK 2011-2015

Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015

Frequency of use of banking channels the UK 2011-2015 This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
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Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015

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2011201220142015
Phone10%12%12%16%
Branch43%45%52%52%
Mobile10%21%27%34%
Internet80%78%80%74%
2011201220142015
Phone10%12%12%16%
Branch43%45%52%52%
Mobile10%21%27%34%
Internet80%78%80%74%
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This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
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Banking channels in the United Kingdom (UK)
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Statistics on "Banking channels in the United Kingdom (UK)"
  • Branch banking
  • Online and mobile banking
  • Banking apps
  • Banking channels for major banks
  • General summary: customer preference
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