- Finance, Insurance & Real Estate›
- Banks & Financial Services›
Frequency of use of banking channels the UK 2011-2015
Frequency of use of banking channels the UK 2011-2015
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
by Statista Research Department,
last edited
Apr 15, 2016
This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
Loading statistic...
| 2011 | 2012 | 2014 | 2015 | |
|---|---|---|---|---|
| Phone | 10% | 12% | 12% | 16% |
| Branch | 43% | 45% | 52% | 52% |
| Mobile | 10% | 21% | 27% | 34% |
| Internet | 80% | 78% | 80% | 74% |
| 2011 | 2012 | 2014 | 2015 | |
|---|---|---|---|---|
| Phone | 10% | 12% | 12% | 16% |
| Branch | 43% | 45% | 52% | 52% |
| Mobile | 10% | 21% | 27% | 34% |
| Internet | 80% | 78% | 80% | 74% |
© Statista 2019
About this statistic
Source: Accenture
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
by Statista Research Department,
last edited
Apr 15, 2016
This statistic presents the frequency of use of various banking channels in United Kingdom from 2011 to 2015. Over time, internet (online) banking proved to be the dominant channel used by clients. It translated to approximately 80 percent of users over the years, notably though online banking use diminished in 2015 to 74 percent. It could be connected to the growth of mobile banking use, where banking is done "on the go" on mobile devices. This channel use noted a significant growth, from 10 percent in 2011 to 34 percent in 2015. Branch banking vacillated between 43 and 52 percent, also noting a growth, which is an interesting outcome in the context of many banking branches of the leading British banks closing down.
- Source
- Accenture
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2016
- Region
- United Kingdom
- Survey time period
- 2011 and 2015
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- current banking account holders
- Method of interview
- Online survey
Source
- Source
- Accenture
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- April 2016
More information
- Region
- United Kingdom
- Survey time period
- 2011 and 2015
- Number of respondents
- 3,604 respondents
- Age group
- 18 years and older
- Special properties
- current banking account holders
- Method of interview
- Online survey
Other statistics on the topic
Banks & Financial Services
Share of people using internet banking in Great Britain 2007-2018
+Digital Payments
Online banking in Great Britain 2014-2019, by device
Banks & Financial Services
Frequency of mobile banking in United Kingdom (UK) 2010-2015
+Banks & Financial Services
Reasons for visits to bank branch according to current account holders in the UK 2015
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Banking channels in the United Kingdom (UK)
- 110 page/s
- English
- pptx
- Detailed references
Everything On "Banking channels in the United Kingdom (UK)" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
Statista is a great source of knowledge, and pretty helpful to manage the daily work.Christof Baron
CEO, MindShare Germany
Statistics on "Banking channels in the United Kingdom (UK)"
- Branch banking
The most important statistics
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015Reasons for visits to bank branch according to current account holders in the UK 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015Importance of branch location in main current account bank UK 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015Level of satisfaction with branch location of the main bank in the UK 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015Level of satisfaction with service quality in main current account bank UK 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015Banking: main current account length of use by frequent branch users UK 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015Importance of bank branch accessibility nationally in the UK 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of serviceBanks services via branch finder tool United Kingdom (UK) 2015, by area of service
- Online and mobile banking
The most important statistics
- Online banking penetration in Great Britain from 2007 to 2018Share of people using internet banking in Great Britain 2007-2018
- Penetration of online banking in Great Britain from first quarter of 2014 to first quarter of 2019, by deviceOnline banking in Great Britain 2014-2019, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015Frequency of internet banking in United Kingdom (UK) 2010-2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial statusRecent online banking use in the United Kingdom (UK) 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015Online banking services usage by smartphone owners in the UK in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015Importance of internet banking in main current account bank in the UK 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*Reputation damage for parties involved in banking data security breaches UK in 2015
- Banking apps
The most important statistics
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015Mobile banking services usage by UK smartphone users in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*Mobile banking services usage actions UK adults in 2015
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014 Bank customer priorities driving mobile apps quality in the United Kingdom (UK) 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014Functionality and usability of banking apps: overall score UK 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*Mobile banking services usage of the United Kingdom (UK) adults in 2015, by bank size
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income levelMobile banking services usage of the United Kingdom adults in 2015, by income level
- Banking channels for major banks
The most important statistics
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?Banking channels used by Lloyds customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?Banking channels used by TSB customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?Banking channels used by Barclays customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?Banking channels used by Santander clients in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?Banking channels used by Nationwide clients in the United Kingdom (UK) 2015
- General summary: customer preference
The most important statistics
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015Frequency of use of banking channels the UK 2011-2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recentlyPreference for banking channels use habits in the United Kingdom (UK) 2014
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of useBanking channels usage in the United Kingdom (UK) in 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age groupPreferred banking methods among Great Britain population in 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014Banking channels preferred to access services in Great Britain (the UK) 2014
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Banking channels used in the U.S. 2014, by frequency
- Banking channels used by TSB Bank customers in the United Kingdom (UK) in 2014
- Number of online bank accounts in the UK 2017, by age group
- Italy: reasons for internet banking usage via pc 2017
- Online and mobile banking usage frequency in France 2015
- Online and mobile banking frequency in Great Britain 2014
- Italy: reasons for cooperation between MasterCard and digital banks 2017
- Mexico: number of digital banking users 2017, by platform
- Major reasons for shopping via mobile banking apps in China as of 2015
- Online\mobile banking activities of Hispanic Millenials in the U.S. 2014
- Advantages of digital banking among Millenials in the U.S. 2014, by gender
- Development of online banking fraud cases in the UK 2012-2018
- Mobile banking penetration in selected African markets 2011
- Frequency of payment card or online banking fraud in Belgium 2017
- Transaction volume of mobile banking market China Q2 2017
- Paraguay: bank branch density 2016-2017
- Commercial bank branches per 100,000 adults in the euro area from 2010-2017
- Smartphone: ways to discover financial applications in France 2016
- Commercial bank branches per 100,000 adults in Turkey from 2010-2017
- Commercial bank branches per 100,000 adults in Portugal from 2010-2017
Studies
- Mobile banking in the United States
- Online banking in the Benelux
- Online banking in Italy
- Online banking in Italy
- Mobile payments in the United Kingdom (UK)
- Banking in Poland
- ING International Survey Mobile Banking 2018
- Banking channels in the United Kingdom (UK)
- Personal data security in mobile banking and insurance in the United Kingdom
- Banking industry in the Benelux
- CheBanca! Digital Banking Index Italy 2017
- Fintech
- Fraud the Facts 2019
- The State of Online Banking 2017 - Sweden
- The State of Online Banking 2017 - Netherlands
Statistics on "Banking channels in the United Kingdom (UK)"
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of service
- Frequency of branch banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Frequency of ATM use according to smartphone owners in the United Kingdom (UK) in 2015
- Share of current account holders that use branch banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Average number of branches for big five banks, challenger banks and large retailers in the United Kingdom as of 2014
- Online banking penetration in Great Britain from 2007 to 2018
- Penetration of online banking in Great Britain from first quarter of 2014 to first quarter of 2019, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*
- Amounts transferred weekly by customers via internet banking in the United Kingdom (UK) in 2013 and 2014 (in billion GBP)
- Online banking use purpose of busy achievers segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of starting out segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of mature and savvy segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of retired with resources segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of hard pressed segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income level
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by age group
- Reasons not to use mobile banking apps according smartphone owners in the United Kingdom (UK) in 2015*
- Share of current account holders that use mobile banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014
- Banking channels used in the United States as of September 2014, by frequency
- Banking channels most frequently used by TSB Bank customers in the United Kingdom (UK) as of June 2014
- Number of E-Money alternative account holders in the United Kingdom (UK) as of October 2017, by age group (in 1,000s)
- When you access internet banking via your personal computer, what do you use it for?
- Usage of online and mobile banking in France as of September 2015, by frequency
- Frequency of online and mobile banking usage in Great Britain as of June 2014
- Why should digital financial service providers cooperate with MasterCard?
- Number of users of digital banking services of selected banks in Mexico in May 2017, by platform (in 1,000s)
- Major reasons for shopping via mobile banking apps among Chinese consumers as of April 2015
- What were you doing the last few times that you went online or used your mobile phone for banking?
- What advantages or benefits of online or mobile banking are most appealing to you?
- Annual case volumes for online banking fraud from in the United Kingdom (UK) from 2012 to 2018
- Mobile banking penetration in selected African markets in December 2011
- How often have you experienced or been a victim of bank card or online banking fraud?*
- Transaction volume of the mobile banking market in China from 2nd quarter 2016 to 2nd quarter 2017 (in billion yuan)
- Number of bank branches per 1,000 square kilometers in Paraguay in 2016 and 2017
- Total commercial bank branches per 100,000 adults in the euro area from 2010 to 2017*
- Ways to discover applications dedicated to finance by people managing their finances on their smartphone in France in 2016
- Total commercial bank branches per 100,000 adults in Turkey from 2010 to 2017*
- Total commercial bank branches per 100,000 adults in Portugal from 2010 to 2017*
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month* | |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Yes, let me download!
...and make my research life easier.
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.