Preference for banking channels use habits in the United Kingdom (UK) 2014

Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently

Preference for banking channels use habits in the United Kingdom (UK) 2014 This statistic shows the customer preference for banking channels in the United Kingdom (UK) in 2014, by channels used generally and specifically, channels used last week. ATM and the branch are the most widely used methods for banking tasks with 95 and 94 percent of respondents preferring to use these services respectively, on average.
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Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently

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General useUsed last week
ATM95%51%
Branch94%14%
Online site84%63%
Phone44%4%
Mobile app36%23%
Social media12%2%
General useUsed last week
ATM95%51%
Branch94%14%
Online site84%63%
Phone44%4%
Mobile app36%23%
Social media12%2%
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This statistic shows the customer preference for banking channels in the United Kingdom (UK) in 2014, by channels used generally and specifically, channels used last week. ATM and the branch are the most widely used methods for banking tasks with 95 and 94 percent of respondents preferring to use these services respectively, on average.
Show more
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Banking channels in the United Kingdom (UK)
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Statistics on "Banking channels in the United Kingdom (UK)"
  • Branch banking
  • Online and mobile banking
  • Banking apps
  • Banking channels for major banks
  • General summary: customer preference
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