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Functionality and usability of banking apps: overall score UK 2014
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Functionality and usability of banking apps: overall score UK 2014
Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014
This statistic presents the overall score of functionality and usability of apps from five selected banks in the United Kingdom in 2014. It was reported that Barclays scored highest in terms of both functionality and usability.
Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014
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Description
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More information
This statistic presents the overall score of functionality and usability of apps from five selected banks in the United Kingdom in 2014. It was reported that Barclays scored highest in terms of both functionality and usability.
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- Show publisher information
- Release date
- January 2015
- Region
- United Kingdom
- Survey time period
- December 2014
- Supplementary notes
- *The source specifies: "We conducted detailed interviews with existing users and new users of each banking app, and observed them undertaking common tasks using the apps".
Source
- Show sources information
- Show publisher information
- Release date
- January 2015
More information
- Region
- United Kingdom
- Survey time period
- December 2014
- Supplementary notes
- *The source specifies: "We conducted detailed interviews with existing users and new users of each banking app, and observed them undertaking common tasks using the apps".
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Banking channels in the United Kingdom (UK)
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Statistics on "Banking channels in the United Kingdom (UK)"
- Branch banking
The most important statistics
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015Reasons for visits to bank branch according to current account holders in the UK 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015Importance of branch location in main current account bank UK 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015Level of satisfaction with branch location of the main bank in the UK 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015Level of satisfaction with service quality in main current account bank UK 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015Banking: main current account length of use by frequent branch users UK 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015Importance of bank branch accessibility nationally in the UK 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of serviceBanks services via branch finder tool United Kingdom (UK) 2015, by area of service
- Online and mobile banking
The most important statistics
- Online banking penetration in Great Britain from 2007 to 2018Share of people using internet banking in Great Britain 2007-2018
- Penetration of online banking in Great Britain from February 2014 to May 2017, by deviceOnline banking in Great Britain 2014-2017, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015Frequency of internet banking in United Kingdom (UK) 2010-2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial statusRecent online banking use in the United Kingdom (UK) 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015Online banking services usage by smartphone owners in the UK in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015Importance of internet banking in main current account bank in the UK 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*Reputation damage for parties involved in banking data security breaches UK in 2015
- Banking apps
The most important statistics
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015Mobile banking services usage by UK smartphone users in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*Mobile banking services usage actions UK adults in 2015
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014 Bank customer priorities driving mobile apps quality in the United Kingdom (UK) 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014Functionality and usability of banking apps: overall score UK 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*Mobile banking services usage of the United Kingdom (UK) adults in 2015, by bank size
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income levelMobile banking services usage of the United Kingdom adults in 2015, by income level
- Banking channels for major banks
The most important statistics
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?Banking channels used by Lloyds customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?Banking channels used by TSB customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?Banking channels used by Barclays customers in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?Banking channels used by Santander clients in the United Kingdom (UK) 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?Banking channels used by Nationwide clients in the United Kingdom (UK) 2015
- General summary: customer preference
The most important statistics
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015Frequency of use of banking channels the UK 2011-2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recentlyPreference for banking channels use habits in the United Kingdom (UK) 2014
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of useBanking channels usage in the United Kingdom (UK) in 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age groupPreferred banking methods among Great Britain population in 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014Banking channels preferred to access services in Great Britain (the UK) 2014
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Usability score of banking apps in the United Kingdom (UK) in 2014
- Functionality score of banking apps in the United Kingdom (UK) 2014
- Banking apps use frequency by consumers in the UK in 2014
- Consumers reasons to use banking apps in the United Kingdom (UK) in 2014
- Mean number of mobile apps used regularly in the United Kingdom (UK) 2013, by device
- Leading features of apps for preschoolers ranked by importance to parents UK 2015
- Mean number of apps on mobile devices in the United Kingdom (UK) 2013, by device
- Motivations for downloading apps for children in the UK 2015, by age group
- Main sources of influence on discovering new apps by preschoolers in the UK 2015
- Parents' and caregivers' motivations for downloading apps for children in the UK 2015
- Preschoolers' influence on parents' app download decisions in the UK 2015, by gender
- Leading features of apps for preschoolers ranked by importance in the UK 2015, by age
- Leading children's apps among parents in the UK 2015, by app type
- Preschoolers' influence on parents' app download decisions in the UK 2015
- Knowledge and use of smartphone or tablet apps in Great Britain (UK) 2014
- Preschoolers' influence on parents' app download decisions UK 2015, by age group
- Leading features of apps for preschoolers ranked by importance UK 2015, by gender
- Mobile payments in stores in the United Kingdom (UK) 2016
- Barriers to downloading apps for children on tablets in the United Kingdom (UK) 2015
- Major methods adopted to limit phone usage China 2017
Studies
- Online banking in the Benelux
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- Digital banking 2018 - KPMG
- Commercial banks in the United States
- Online banking in Italy
- CheBanca! Digital Banking Index Italy 2017
- Goldman Sachs
- Deutsche Bank
- Mobile banking in the United States
- Leading banks in the United Kingdom (UK)
- Royal Bank of Canada
- Toronto Dominion Bank
- Contactless payment in the United Kingdom (UK)
Statistics on "Banking channels in the United Kingdom (UK)"
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Reasons for bank branch vistis by personal current account holders in the last year in the United Kingdom (UK) in 2015
- Customer opinion on the importance of conveniently located branches of the main account bank in the United Kingdom (UK) in 2015
- Customer satisfaction with main bank conveniently located branches in the United Kingdom (UK) in 2015
- Customer satisfaction with quality of staff and service provided by main bank in the United Kingdom (UK) in 2015
- Length of time frequent branch users had their main current account in the United Kingdom (UK) in 2015
- Importance of bank branch availability nationally according to current account holders in the United Kingdom (UK) in 2015
- Number of banks providing selected services via their branch finder tool online in the United Kingdom (UK) as of March 2015, by area of service
- Frequency of branch banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Frequency of ATM use according to smartphone owners in the United Kingdom (UK) in 2015
- Share of current account holders that use branch banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Average number of branches for big five banks, challenger banks and large retailers in the United Kingdom as of 2014
- Online banking penetration in Great Britain from 2007 to 2018
- Penetration of online banking in Great Britain from February 2014 to May 2017, by device
- Share of current account holders using online banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- Share of consumers that have used online banking in the past three months in the United Kingdom (UK) as of 2015, by family financial status
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of online banking services use according to smartphone owners in the United Kingdom (UK) in 2015
- Customer opinion on the importance of internet banking provided by their main current account bank in the United Kingdom (UK) in 2015
- Reputation damage of parties involved in possible banking data security breaches in the United Kingdom (UK) in 2015*
- Amounts transferred weekly by customers via internet banking in the United Kingdom (UK) in 2013 and 2014 (in billion GBP)
- Online banking use purpose of busy achievers segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of starting out segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking use purpose of mature and savvy segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of retired with resources segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Online banking usage purpose of hard pressed segment of British population in the United Kingdom (UK) as of 2015, by financial status
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of mobile banking app usage according to smartphone users in the United Kingdom (UK) in 2015
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Actions taken with mobile banking apps use in the United Kingdom (UK) in 2015*
- Customer priorities regarding the banking mobile apps quality in the United Kingdom (UK) as of 2014
- Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by bank size*
- Share of smartphone users who use mobile banking apps in the United Kingdom (UK) in 2015, by income level
- Share of smartphone owners who use mobile banking apps in the United Kingdom (UK) in 2015, by age group
- Reasons not to use mobile banking apps according smartphone owners in the United Kingdom (UK) in 2015*
- Share of current account holders that use mobile banking at least once a month in the United Kingdom (UK) from 2010 to 2015
- United Kingdom: Which of the following methods do you use to communicate or interact with Lloyds Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with TSB Bank plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Barclays plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with Santander UK plc?
- United Kingdom: Which of the following methods do you use to communicate or interact with the Nationwide Building Society?
- Usage frequency of various banking channels in United Kingdom (UK) from 2011 to 2015
- Customers preference for banking channels in the United Kingdom (UK) in 2014, by general use and used recently
- Bank communication and transaction channels usage in the United Kingdom (UK) as of February 2014, by frequency of use
- Most preferred method of banking among Great Britain adults as of 2014, by age group
- Preferred channels to access bank services in Great Britain (United Kingdom) as of January 2014
- Score of banking usability apps usability of five selected banks in the United Kingdom (UK) in 2014
- Score of banking apps functionality of five selected banks in the United Kingdom (UK) in 2014
- Frequency of mobile banking apps usage according to consumers in the United Kingdom (UK) in 2014
- Reasons for banking apps usage in the United Kingdom (UK) in 2014
- How many apps would you say you use regularly on your main device for using apps?*
- Leading features of apps for preschoolers ranked by importance according to parents and caregivers in the United Kingdom (UK) in 2015*
- How many apps do you have on your main device for using apps at the moment?*
- What are your motivations for downloading an app/apps for your child? (by age group)
- Main sources of information influencing the discovery of new apps by preschoolers in the United Kingdom (UK) in 2015*
- What are your motivations for downloading an app/apps for your child?
- To what extent does your child influence the decision to download an app? (by gender)
- Leading features of apps for preschoolers ranked by importance according to parents and caregivers in the United Kingdom (UK) in 2015, by age group*
- Most popular children's apps among parents in the United Kingdom (UK) in 2015, by app type*
- To what extent does your child influence the decision to download an app?
- Knowledge and use of smartphone or tablet apps in Great Britain (UK) in 2014*
- To what extent does your child influence the decision to download an app?* (by age group)
- Leading features of apps for preschoolers ranked by importance according to parents and caregivers in the United Kingdom (UK) in 2015, by gender*
- Have you made a mobile payment in-store using your smartphone in the last month?
- What are the main barriers to the downloading of apps for your children on tablets?
- Leading methods adopted by users to limit phone usage in China in 2017
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