Consumer trust in energy suppliers providing quality service in the UK in 2014

Do you trust your energy supplier to provide you with a service that meets your needs?*

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Release date

May 2014

Region

United Kingdom

Survey time period

February 21 to March 3, 2014

Number of respondents

1,427 respondents

Age group

15 years and older

Method of interview

Computer-assisted personal interviews (CAPI)

Supplementary notes

* The original survey question was worded as follows: "Thinking about the overall service that [named energy supplier] provides to you, to what extent do your trust them or not to provide you with a service that meets your needs? Please answer on a scale of 0-10 where 0 means you don't trust them at all and 10 means you trust them completely. (%)"
Base included all those responsible for paying energy bills who had mains electricity, knew their electricity supplier or, in the case of absense of an electricity supplier or if they did not know who their electricity supplier was, those who had mains gas and knew who their gas supplier was.

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