Turnover of representatives in contact centers worldwide as of March 2013, by size

Average annual turnover of representatives in contact centers worldwide as of March 2013, by center size

Turnover of representatives in contact centers worldwide as of March 2013, by size This statistic shows the average annual turnover of representatives in contact centers worldwide as of March 2013, by center size. During the survey, 31 percent of contact center industry leaders in organizations with more than 500 employees said their average annual turnover of representatives was more than 50 percent.
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Average annual turnover of representatives in contact centers worldwide as of March 2013, by center size

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Less than 10 percent annual turnover10 to 50 percent annual turnoverMore than 50 percent annual turnoverDo not know/not applicable
Up to 100 employees 77%12%3%8%
100 to 500 employees37%53%5%5%
More than 500 employees23%40%31%6%
Less than 10 percent annual turnover10 to 50 percent annual turnoverMore than 50 percent annual turnoverDo not know/not applicable
Up to 100 employees 77%12%3%8%
100 to 500 employees37%53%5%5%
More than 500 employees23%40%31%6%
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This statistic shows the average annual turnover of representatives in contact centers worldwide as of March 2013, by center size. During the survey, 31 percent of contact center industry leaders in organizations with more than 500 employees said their average annual turnover of representatives was more than 50 percent.
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