This statistic shows the share of premise-based call centers planning to move to the cloud in North America as of April 2017. During the survey, 19 percent of respondents said their call center would never plan to move from premise-based to cloud-based.
Share of premise-based call centers planning to move to the cloud in North America as of April 2017
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
18
- Cloud-based and premise-based call centers in North America as of April 2017
- Most important factors for contact center locations worldwide as of March 2013
- Geographical distribution of contact centers worldwide as of December 2016
- Call center agent number forecast in China 2018-2022
- Revenue of office administrative and business support in Italy 2020, by sector
- Number of call center companies in China 2010-2015
- Number of U.S. call centers opened or expanded, by region 2016
- Revenue of office administrative and business support activity in Italy 2010-2018
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Jobs created in the global call center industry by type 2020
- Contact center software market share worldwide 2017, by company size
- Call centers market size in China 2017 to 2022
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Gross salaries in the customer service and after-sales sector in Italy 2018
- Global call center market size 2020-2027
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Statistics
- Cloud-based and premise-based call centers in North America as of April 2017
- Most important factors for contact center locations worldwide as of March 2013
- Geographical distribution of contact centers worldwide as of December 2016
- Call center agent number forecast in China 2018-2022
- Revenue of office administrative and business support in Italy 2020, by sector
- Number of call center companies in China 2010-2015
- Number of U.S. call centers opened or expanded, by region 2016
- Revenue of office administrative and business support activity in Italy 2010-2018
- Number of call centers opened or expanded by U.S. state 2010-2015
- Revenue distribution of Tata Consultancy Services worldwide in 2017, by segment
- Jobs created in the global call center industry by type 2020
- Contact center software market share worldwide 2017, by company size
- Call centers market size in China 2017 to 2022
- Contact center software market share worldwide 2017, by region
- Contact center software market size in U.S. 2014-2025
- States with the highest wages in telemarketing in the U.S. 2020-2021
- Gross salaries in the customer service and after-sales sector in Italy 2018
- Global call center market size 2020-2027
Evolve IP. (July 10, 2017). Share of premise-based call centers planning to move to the cloud in North America as of April 2017 [Graph]. In Statista. Retrieved February 03, 2023, from https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/
Evolve IP. "Share of premise-based call centers planning to move to the cloud in North America as of April 2017." Chart. July 10, 2017. Statista. Accessed February 03, 2023. https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/
Evolve IP. (2017). Share of premise-based call centers planning to move to the cloud in North America as of April 2017. Statista. Statista Inc.. Accessed: February 03, 2023. https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/
Evolve IP. "Share of Premise-based Call Centers Planning to Move to The Cloud in North America as of April 2017." Statista, Statista Inc., 10 Jul 2017, https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/
Evolve IP, Share of premise-based call centers planning to move to the cloud in North America as of April 2017 Statista, https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/ (last visited February 03, 2023)
Share of premise-based call centers planning to move to the cloud in North America as of April 2017 [Graph], Evolve IP, July 10, 2017. [Online]. Available: https://www.statista.com/statistics/321731/premise-based-call-center-cloud-plans-in-north-america/