The Royal Bank of Scotland: Customer trust levels 2013-2018

This statistic illustrates the annual share of costumers who trust the Royal Bank of Scotland group (RBS) from 2013 to 2018, sorted by business divisions. During these years, the customer trust score fluctuated but presented an overall increased score for the two main branches of the group. In 2018 the NatWest in England and Wales had 56 percent of costumers who trusted the institution and the Royal Bank of Scotland had a total of 27 percent of costumers who trusted the institution.

Annual customer trust in the Royal Bank of Scotland group from 2013 to 2018*, by business division

201320142015201620172018
RBS (Scotland)-16%2%14%13%27%27%
NatWest (England & Wales)35%41%48%55%57%56%
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Source

Release date

February 2019

Region

United Kingdom (Scotland)

Survey time period

2013 to 2018

Supplementary notes

The source adds further comments: "The score is a net measure of of those customers that trust their bank (a lot or somewhat) minus those that distrust their bank (a lot or somewhat)."
* Figures for 2017 and 2018 are relative to Q4 of each year.

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Statistics on "The Royal Bank of Scotland Group "

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