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Complaint resolutions by First Utility in Great Britain within eight weeks 2014-2018

This statistic shows how many complaints independent energy supplier First Utility resolved in the United Kingdom (UK) within eight weeks from the first quarter of 2014 to the third quarter of 2018. The figures show a significant decrease in the resolution rate in the third quarter of 2014. In the third quarter of 2018, the resolution rate reached 91 percent.

Percentage of quarterly complaints resolved within eight weeks by First Utility in Great Britain (GB) from 2014 to 2018

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Source

Release date

November 2018

Region

United Kingdom (Great Britain)

Survey time period

Q1 2014 to Q3 2018

Supplementary notes

Energy suppliers in the United Kingdom are required to provide quarterly figures detailing the nature and volume of complaints.

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