Customer satisfaction with their bank UK 2015

Share of satisfied bank customers in the United Kingdom (UK) in 2015, by bank

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Sources

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Release date

April 2015

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling. ** The source adds the following information: "Caution should be attached to the First Direct figure because of the small sample size."
Satisfied includes both very satisfied and fairly satisfied categories.

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