Share of satisfied customers by bank in the UK 2015

This statistic gives an overview of the level of satisfaction with main current bank account supplier in the United Kingdom (UK) as of the first quarter of 2015, by specific bank. Customers of First Direct and the Nationwide were very likely to be satisfied with their personal currrent account provider, with 98% of First Direct clients and 96% of the Nationwide customers saying they were very or fairly satisfied.

Share of satisfied bank customers in the United Kingdom (UK) in 2015, by bank

Characteristic	Share of satisfied respondents
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Release date

April 2015

More information

Region

United Kingdom

Survey time period

February 12 to March 27, 2015

Number of respondents

4,549*

Age group

18 years and older

Method of interview

Telephone interview

Supplementary notes

* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling. ** The source adds the following information: "Caution should be attached to the First Direct figure because of the small sample size."
Satisfied includes both very satisfied and fairly satisfied categories.

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