UK banking: customer switching intentions if all banks charged fees in 2013-2014

Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014

UK banking: customer switching intentions if all banks charged fees in 2013-2014 This statistic presents the likelihood of the (intended) switch of customers current bank accounts in the United Kingdom (UK), provided that every bank charged for a bank account - in May 2014. Responses presented constitute a subsample of 59 percent of the total sample, which is the positive end of the scale (answers from " completely agree " to " slightly agree "). 12 percent of the subsample of respondents completely agreed with the possibility of switching their bank account given that all banks would charge fees.
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Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014

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Share of respondents who agree
Completely agree12%
Agree19%
Slightly agree28%
Share of respondents who agree
Completely agree12%
Agree19%
Slightly agree28%
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Description

Source

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This statistic presents the likelihood of the (intended) switch of customers current bank accounts in the United Kingdom (UK), provided that every bank charged for a bank account - in May 2014. Responses presented constitute a subsample of 59 percent of the total sample, which is the positive end of the scale (answers from " completely agree " to " slightly agree "). 12 percent of the subsample of respondents completely agreed with the possibility of switching their bank account given that all banks would charge fees.
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Release date
May 2014
Region
United Kingdom
Survey time period
2013 to 2014
Number of respondents
2000*
Age group
18 years and older
Special properties
retail banking customers
Supplementary notes
The source provides the following information: "Nationally represantive sample of more than 2000 retail banking customers interviewed during April&May 2014."
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Current bank accounts in the United Kingdom (UK)
Current bank accounts in the United Kingdom (UK)

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Statistics on "Current bank accounts in the United Kingdom (UK)"
  • Current bank accounts market
  • Current accounts: banking channels
  • Current accounts: satisfaction of account holder
  • Switching the current bank account
  • Shopping around for the current bank account
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