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Current account switch service: customer awareness levels in the UK 2016-2021

Published by F. Norrestad, May 14, 2021
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to March 2021. It can be seen that 74 percent of respondents contacted in March of 2020 declared that they were aware of the availability of the account switching service.

Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to March 2021

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Source

Release date

April 2021

Region

United Kingdom

Survey time period

January 2016 to March 2021

Age group

18 years and older

Method of interview

Online omnibus survey

Supplementary notes

Figures prior to October 2019 come from previous reports.

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