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Current account switch service: customer awareness levels in the UK 2016-2018
Current account switch service: customer awareness levels in the UK 2016-2018
Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
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| Share of customers aware of the service | |
|---|---|
| Dec '18 | 76% |
| Nov '18 | 80% |
| Oct '18 | 81% |
| Sep '18 | 78% |
| Aug '18 | 81% |
| Jul '18 | 79% |
| Jun '18 | 80% |
| May '18 | 81% |
| Apr '18 | 82% |
| Mar '18 | 76% |
| Feb '18 | 80% |
| Jan '18 | 81% |
| Dec '17 | 82% |
| Nov '17 | 79% |
| Oct '17 | 84% |
| Sep '17 | 78% |
| Aug '17 | 77% |
| Jul '17 | 76% |
| Jun '17 | 75% |
| May '17 | 75% |
| Apr '17 | 77% |
| Mar '17 | 79% |
| Feb '17 | 77% |
| Jan '17 | 78% |
| Dec '16 | 77% |
| Nov '16 | 78% |
| Oct '16 | 76% |
| Sep '16 | 74% |
| Aug '16 | 73% |
| Jul '16 | 76% |
| Jun '16 | 75% |
| May '16 | 73% |
| Apr '16 | 70% |
| Mar '16 | 71% |
| Feb '16 | 74% |
| Jan '16 | 75% |
| Share of customers aware of the service | |
|---|---|
| Dec '18 | 76% |
| Nov '18 | 80% |
| Oct '18 | 81% |
| Sep '18 | 78% |
| Aug '18 | 81% |
| Jul '18 | 79% |
| Jun '18 | 80% |
| May '18 | 81% |
| Apr '18 | 82% |
| Mar '18 | 76% |
| Feb '18 | 80% |
| Jan '18 | 81% |
| Dec '17 | 82% |
| Nov '17 | 79% |
| Oct '17 | 84% |
| Sep '17 | 78% |
| Aug '17 | 77% |
| Jul '17 | 76% |
| Jun '17 | 75% |
| May '17 | 75% |
| Apr '17 | 77% |
| Mar '17 | 79% |
| Feb '17 | 77% |
| Jan '17 | 78% |
| Dec '16 | 77% |
| Nov '16 | 78% |
| Oct '16 | 76% |
| Sep '16 | 74% |
| Aug '16 | 73% |
| Jul '16 | 76% |
| Jun '16 | 75% |
| May '16 | 73% |
| Apr '16 | 70% |
| Mar '16 | 71% |
| Feb '16 | 74% |
| Jan '16 | 75% |
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Description
Source
More information
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
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- Show publisher information
- Release date
- January 2019
- Region
- United Kingdom
- Survey time period
- January 2016 to December 2018
- Age group
- 18 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
Figures prior to July 2018 come from previous reports.
Source
- Show sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom
- Survey time period
- January 2016 to December 2018
- Age group
- 18 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
Figures prior to July 2018 come from previous reports.
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Statistics on "Current bank accounts in the United Kingdom (UK)"
- Current bank accounts market
The most important statistics
- Market share of current accounts of leading United Kingdom (UK) banks in 2014Account market share of leading UK banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
The most important statistics
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
The most important statistics
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
The most important statistics
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered United Kingdom 2015, by gender
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Value of incentives for current account switching in the UK 2016, by provider
- Satisfaction with customer service in previous & current bank after switching UK 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Income of account holders who switched or did not switch bank accounts in UK 2015
- Charges paid on current account in last 12 months in the United Kingdom (UK) 2015
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Grounds for not switching savings accounts in the United Kingdom in 2014
- Share of population with an account at a financial institution globally 2011-2017
- Current account customer satisfaction of banks in Northern Ireland 2018
- Bank of Ireland customer satisfaction in Northern Ireland 2018, by service
- Male population with account at a financial institution in Europe in 2014
- Most popular customer loyalty programs in the Netherlands 2017, by type
- Loyalty: one attribute that would encourage you to switch brands in MEA 2013
- Perceived effectiveness of loyalty schemes by retailers in the United Kingdom 2013
- Shopping: clothing brand or retailer loyalty by gender UK 2015
- Frequency of redeeming loyalty card points in the United Kingdom (UK) 2013
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Market share of current accounts of leading United Kingdom (UK) banks in 2014
- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*
- Number of current accounts per customer in the United Kingdom (UK) in 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accounts
- Additional financial products* ownership according to current account holders in the United Kingdom (UK) in 2015, by number of products
- Number of days overdrawn monthly on the main personal current account in the last 12 months in the United Kingdom (UK) in 2015
- Extent to which people agree they like to keep a close eye on money in their current account in the United Kingdom (UK) in 2015
- Likelihood of consumers sharing current account balance information in open banking data context in the United Kingdom (UK) in 2015*
- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age group
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age group
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age group
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?
- Value of selected current banking account switching incentives on the market in the United Kingdom as of June 2016, by provider
- Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015
- Customer satisfaction with quality and speed of handling problems in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders' behavior in searching and switching bank offers in the last year and last 3 years in the United Kingdom (UK) in 2015
- Customer satisfaction with level of charges e.g. overdraft charge in current and previous bank account supplier in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by age group
- Ease of the process of changing bank account in the United Kingdom (UK) in 2015, by expectation and reality
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by income
- Charges paid on current bank account in the last year by British customers in the United Kingdom (UK) in 2015
- Account holders who switched or did not switch bank accounts in the last year in the United Kingdom (UK) in 2015, by months overdrawn
- Reasons for remaining with the current easy access savings accounts in the United Kingdom (UK) as of 2014
- Share of population with an account at a financial institution worldwide in 2011, 2014, and 2017
- Share of people who would recommend their personal bank account provider to friends or family in Northern Ireland in 2018, by provider
- Bank of Ireland current account customer satisfaction in Northern Ireland in 2018, by service
- Share of male population with an account at a financial institution in selected European countries as of 2014
- Most popular customer loyalty programs in the Netherlands in 2017, by type*
- Attribute that would encourage you most to switch brands, service providers and/or retailers in the Middle East/Africa in 2013
- How effective would you say loyalty schemes or programmes are at doing the following?*
- To how many clothing retailers or brands would you say you were "loyal" to?
- When it comes to redeeming points from loyalty programmes, how often do you do this?
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