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Current account switch service: customer awareness levels in the UK 2016-2018
Current account switch service: customer awareness levels in the UK 2016-2018
Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
by James Cherowbrier,
last edited
Feb 5, 2019
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018
Loading statistic...
| Share of customers aware of the service | |
|---|---|
| Dec '18 | 76% |
| Nov '18 | 80% |
| Oct '18 | 81% |
| Sep '18 | 78% |
| Aug '18 | 81% |
| Jul '18 | 79% |
| Jun '18 | 80% |
| May '18 | 81% |
| Apr '18 | 82% |
| Mar '18 | 76% |
| Feb '18 | 80% |
| Jan '18 | 81% |
| Dec '17 | 82% |
| Nov '17 | 79% |
| Oct '17 | 84% |
| Sep '17 | 78% |
| Aug '17 | 77% |
| Jul '17 | 76% |
| Jun '17 | 75% |
| May '17 | 75% |
| Apr '17 | 77% |
| Mar '17 | 79% |
| Feb '17 | 77% |
| Jan '17 | 78% |
| Dec '16 | 77% |
| Nov '16 | 78% |
| Oct '16 | 76% |
| Sep '16 | 74% |
| Aug '16 | 73% |
| Jul '16 | 76% |
| Jun '16 | 75% |
| May '16 | 73% |
| Apr '16 | 70% |
| Mar '16 | 71% |
| Feb '16 | 74% |
| Jan '16 | 75% |
| Share of customers aware of the service | |
|---|---|
| Dec '18 | 76% |
| Nov '18 | 80% |
| Oct '18 | 81% |
| Sep '18 | 78% |
| Aug '18 | 81% |
| Jul '18 | 79% |
| Jun '18 | 80% |
| May '18 | 81% |
| Apr '18 | 82% |
| Mar '18 | 76% |
| Feb '18 | 80% |
| Jan '18 | 81% |
| Dec '17 | 82% |
| Nov '17 | 79% |
| Oct '17 | 84% |
| Sep '17 | 78% |
| Aug '17 | 77% |
| Jul '17 | 76% |
| Jun '17 | 75% |
| May '17 | 75% |
| Apr '17 | 77% |
| Mar '17 | 79% |
| Feb '17 | 77% |
| Jan '17 | 78% |
| Dec '16 | 77% |
| Nov '16 | 78% |
| Oct '16 | 76% |
| Sep '16 | 74% |
| Aug '16 | 73% |
| Jul '16 | 76% |
| Jun '16 | 75% |
| May '16 | 73% |
| Apr '16 | 70% |
| Mar '16 | 71% |
| Feb '16 | 74% |
| Jan '16 | 75% |
© Statista 2019
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More information
by James Cherowbrier,
last edited
Feb 5, 2019
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
- Source
- Bacs
- Show further sources information
- Show publisher information
- Release date
- January 2019
- Region
- United Kingdom
- Survey time period
- January 2016 to December 2018
- Age group
- 18 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
Figures prior to July 2018 come from previous reports.
Source
- Source
- Bacs
- Show further sources information
- Show publisher information
- Release date
- January 2019
More information
- Region
- United Kingdom
- Survey time period
- January 2016 to December 2018
- Age group
- 18 years and older
- Method of interview
- Online omnibus survey
- Supplementary notes
-
Figures prior to July 2018 come from previous reports.
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Statistics on "Current bank accounts in the United Kingdom (UK)"
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- Leading current account providers in the United Kingdom (UK) as of November 2015, by account interest rate*Leading current account providers in the UK 2015, by account interest rate
- Number of current accounts per customer in the United Kingdom (UK) in 2015Number of current bank accounts held by adults in the UK 2015
- Length of time holders used the account as the main current account in the United Kingdom (UK) in 2015Banking: length of time account used as main current account UK 2015
- Bank services used by personal current account holders in the United Kingdom (UK) in 2015Distribution of current account holders use of bank services UK 2015
- Share of adults who own a current account in the United Kingdom (UK) as of 2015, by family financial statusAdults with own current account United Kingdom (UK) 2015, by family financial status
- Holders of personal current bank accounts in the United Kingdom (UK) in 2015, by age Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of personal current bank accounts holders in the United Kingdom (UK) in 2015, by number of accountsDistribution of holders of current accounts in the UK in 2015, by account number
- Current accounts: banking channels
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- Frequency of use of bank communication channels by personal current accounts holders in the United Kingdom (UK) in 2015Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet app banking by personal current accounts holders in the United Kingdom (UK) in 2015, by age groupFrequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of internet banking use by personal current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders internet banking services usage in the UK 2015
- Frequency of telephone banking use by personal account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders telephone banking services use in the UK 2015
- Frequency of branch banking by current account holders in the United Kingdom (UK) in 2015, by age groupFrequency of account holders branch banking services use in the UK 2015
- Internet banking frequency of current account holders in the United Kingdom (UK) in 2015, by branch use Frequency of account holders internet banking use by branch usage in the UK 2015
- Personal current banking account holders frequency of visits to bank branch in the United Kingdom (UK) in 2015Frequency of visits to main current account bank branch UK 2015
- Importance of bank branch availability locally in the United Kingdom (UK) in 2015Importance of local bank branch availability in the UK 2015
- Current accounts: satisfaction of account holder
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- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of July 2019Current account holder satisfaction levels for UK-operating banks 2019
- Account holders' opinion on there being real differences between banks in the current accounts that they offer in the United Kingdom (UK) in 2015Views on banking: opinions on banks' current accounts offers in the UK 2015
- Current account services rated according to United Kingdom (UK) bank customers as of August 2014United Kingdom (UK) banks: current account services rated by customers in 2014
- Customer satisfaction with the banking app of their main current account provider in the United Kingdom (UK) in 2015Level of satisfaction with the banking app of main bank in the UK 2015
- Customer satisfaction with problem handing procedures of their main current banking account provider in the United Kingdom (UK) in 2015Level of satisfaction with problem handling processes by the main bank UK 2015
- Customer opinion on the level of charges by their main current account bank in the United Kingdom (UK) in 2015Importance of charges levelled by main current account bank in the UK 2015
- Switching the current bank account
The most important statistics
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018Current account switch service: customer awareness levels in the UK 2016-2018
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 4th quarter 2018Current account switches of United Kingdom (UK) banks Q4 2018, by gain or loss
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Extent to which customers worry that things will go wrong if they switch their current account in the United Kingdom (UK) in 2015Views on banking: customers worries related to switching bank accounts UK 2015
- Shopping around for the current bank account
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- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered in the United Kingdom (UK) 2015
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- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by homeowners (UK) 2015
- United Kingdom: How many possible alternative current account suppliers did you consider before purchasing?Number of current account suppliers considered by renters in the UK in 2015
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- Value of incentives for current account switching in the UK 2016, by provider
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Views on banking: customers opinions on switching current accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Satisfaction with customer service in previous & current bank after switching UK 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Grounds for not switching easy access savings accounts in the United Kingdom in 2014
- Bank of Ireland customer satisfaction in Northern Ireland 2018, by service
- Branch banking account costs for residents and non-residents in Italy 2016
- Share of population with an account at a financial institution globally 2011-2017
- Services affecting customer loyalty to their primary bank in the U.S. and Canada 2016
- Metrics used to determine success of customer loyalty programs in the U.S. 2016
- Consumer attitude to retail marketing materials in the United Kingdom (UK) 2013
- Budget for customer gifts per firm in the U.S. 2015 by company revenue
- Canadian attitude towards S&D rewards 2015, by gender
- Loyalty benefits and schemes offered by retailers in the United Kingdom (UK) 2013
Statistics on "Current bank accounts in the United Kingdom (UK)"
- Account market share of leading UK banks in 2014
- Leading current account providers in the UK 2015, by account interest rate
- Number of current bank accounts held by adults in the UK 2015
- Banking: length of time account used as main current account UK 2015
- Distribution of current account holders use of bank services UK 2015
- Adults with own current account United Kingdom (UK) 2015, by family financial status
- Distribution of current accounts ownership in the UK in 2015, by age
- Distribution of holders of current accounts in the UK in 2015, by account number
- Number of additional financial products held by main account clients in UK 2015
- Number of overdraft days per month on main current bank account UK 2015
- Views on banking: customers keeping track of their current account UK 2015
- Likelihood of sharing current bank account balance data in the United Kingdom in 2015
- Frequency of current account holders bank services usage UK 2015
- Frequency of smartphone or tablet banking by current account holders UK 2015, by age
- Frequency of account holders internet banking services usage in the UK 2015
- Frequency of account holders telephone banking services use in the UK 2015
- Frequency of account holders branch banking services use in the UK 2015
- Frequency of account holders internet banking use by branch usage in the UK 2015
- Frequency of visits to main current account bank branch UK 2015
- Importance of local bank branch availability in the UK 2015
- Current account holder satisfaction levels for UK-operating banks 2019
- Views on banking: opinions on banks' current accounts offers in the UK 2015
- United Kingdom (UK) banks: current account services rated by customers in 2014
- Level of satisfaction with the banking app of main bank in the UK 2015
- Level of satisfaction with problem handling processes by the main bank UK 2015
- Importance of charges levelled by main current account bank in the UK 2015
- UK banking: customer switching intentions 2013-2014
- UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Current account switch service: customer awareness levels in the UK 2016-2018
- Current account switches of United Kingdom (UK) banks Q4 2018, by gain or loss
- Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Views on banking: customers worries related to switching bank accounts UK 2015
- Number of current account suppliers considered in the United Kingdom (UK) 2015
- Number of current account suppliers considered United Kingdom 2015, by gender
- Number of current account suppliers considered by homeowners (UK) 2015
- Number of current account suppliers considered by renters in the UK in 2015
- Value of incentives for current account switching in the UK 2016, by provider
- Overdraft on accounts of adults who switched or did not switch bank accounts UK 2015
- Views on banking: customers opinions on switching current accounts UK 2015
- Reasons for switching current bank accounts UK 2015
- Satisfaction with customer service in previous & current bank after switching UK 2015
- Satisfaction with problem handling by previous & current bank after switching UK 2015
- Behaviour of account holders in regard to searching and switching banks in UK 2015
- Satisfaction with level of charges by previous & current bank after switching UK 2015
- Age of account holders who switched or did not switch bank accounts in UK 2015
- Expected & actual ease of changing bank account in the United Kingdom (UK) 2015
- Grounds for not switching easy access savings accounts in the United Kingdom in 2014
- Bank of Ireland customer satisfaction in Northern Ireland 2018, by service
- Branch banking account costs for residents and non-residents in Italy 2016
- Share of population with an account at a financial institution globally 2011-2017
- Services affecting customer loyalty to their primary bank in the U.S. and Canada 2016
- Metrics used to determine success of customer loyalty programs in the U.S. 2016
- Consumer attitude to retail marketing materials in the United Kingdom (UK) 2013
- Budget for customer gifts per firm in the U.S. 2015 by company revenue
- Canadian attitude towards S&D rewards 2015, by gender
- Loyalty benefits and schemes offered by retailers in the United Kingdom (UK) 2013
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