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Current account switch service: customer awareness levels in the UK 2016-2020

Published by James Cherowbrier, Aug 3, 2020
This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to June 2020. It can be seen that 82 percent of respondents contacted in the second quarter of 2020 declared that they were aware of the availability of the account switching service.

Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to June 2020

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Release date

July 2020

Region

United Kingdom

Survey time period

January 2016 to June 2020

Age group

18 years and older

Method of interview

Online omnibus survey

Supplementary notes

Figures prior to October 2019 come from previous reports.

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