Current account switch service: customer awareness levels in the UK 2016-2018

Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018

Current account switch service: customer awareness levels in the UK 2016-2018 This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
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Share of customers aware of Payment Council's Current Account Switch Service in the United Kingdom (UK) from January 2016 to December 2018

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Share of customers aware of the service
Dec '18 76%
Nov '18 80%
Oct '18 81%
Sep '18 78%
Aug '18 81%
Jul '18 79%
Jun '18 80%
May '18 81%
Apr '18 82%
Mar '18 76%
Feb '18 80%
Jan '18 81%
Dec '1782%
Nov '1779%
Oct '1784%
Sep '1778%
Aug '1777%
Jul '1776%
Jun '1775%
May '1775%
Apr '1777%
Mar '1779%
Feb '1777%
Jan '1778%
Dec '1677%
Nov '1678%
Oct '1676%
Sep '1674%
Aug '1673%
Jul '1676%
Jun '1675%
May '1673%
Apr '1670%
Mar '1671%
Feb '1674%
Jan '1675%
Share of customers aware of the service
Dec '18 76%
Nov '18 80%
Oct '18 81%
Sep '18 78%
Aug '18 81%
Jul '18 79%
Jun '18 80%
May '18 81%
Apr '18 82%
Mar '18 76%
Feb '18 80%
Jan '18 81%
Dec '1782%
Nov '1779%
Oct '1784%
Sep '1778%
Aug '1777%
Jul '1776%
Jun '1775%
May '1775%
Apr '1777%
Mar '1779%
Feb '1777%
Jan '1778%
Dec '1677%
Nov '1678%
Oct '1676%
Sep '1674%
Aug '1673%
Jul '1676%
Jun '1675%
May '1673%
Apr '1670%
Mar '1671%
Feb '1674%
Jan '1675%
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Description

Source

More information

This statistic illustrates the monthly development of customer awareness regarding the Current Account Switch Service introduced by Payments Council, by presenting the share of respondents aware of this new service, in the United Kingdom (UK) from January 2016 to December 2018. It can be seen that 76 percent of respondents contacted in December 2018 declared that they were aware of the availability of the account switching service.
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Release date
January 2019
Region
United Kingdom
Survey time period
January 2016 to December 2018
Age group
18 years and older
Method of interview
Online omnibus survey
Supplementary notes
Figures prior to July 2018 come from previous reports.
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Statistics on "Current bank accounts in the United Kingdom (UK)"
  • Current bank accounts market
  • Current accounts: banking channels
  • Current accounts: satisfaction of account holder
  • Switching the current bank account
  • Shopping around for the current bank account
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