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UK banking: customer switching intentions 2013-2014

This statistic presents customer intentions with regards to switching their current retail bank accounts in the United Kingdom (UK), in comparison for October 2013 and May 2014. In May 2014 12 percent of respondents intended to switch their banks, which constituted a one percent increase from October 2013.

Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014

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Source

Release date

May 2014

Region

United Kingdom

Survey time period

October 2013 and May 2014

Number of respondents

2000*

Age group

18 years and older

Special properties

retail banking customers

Supplementary notes

* The source provides the following information: "Nationally represantive sample of more than 2000 retail banking customers interviewed during April&May 2014."

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Statistics on "Current bank accounts in the United Kingdom (UK)"

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