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Billing issue Pay TV users experience with their provider in the UK 2015

This statistic displays the top four billing issues reported by pay TV users in the United Kingdom (UK) in 2015. The main issues reported by users was the bill being higher than expected coming from nine percent of people.

Share of most common billing related issues reported by pay TV users during recent contact with providers in the United Kingdom (UK) in 2015

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Release date

January 2016


United Kingdom

Survey time period

October 2015

Number of respondents

1,000 respondents

Special properties

UK households who contacted their Pay TV provider

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source as follows: "And more specifically, which of the following best describes what the issue with [PROVIDER] was concerning?''

*The source adds the following information: "Respondents were shown a different list of reasons to choose from dependent on whether they said their most recent contact was regarding a billing, fault and repair or general issue. To enable a comparison the data in Figure 15 was expressed as a proportion of all those that had contacted their pay TV provider in the 3 months prior to the interview (July to September 2015)"

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Statistics on "Television industry in the United Kingdom (UK)"

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