Preferred devices for mobile banking in the Benelux in 2017, by country

This statistic shows the answers to a survey question on the preferred devices for mobile banking in the the Benelux countries (Belgium, Luxembourg and the Netherlands) in 2017. In 2017, approximately 18 percent of the respondents from Belgium indicated they used mobile banking on a wearable device, such as a smart watch. This is lower than the 21 percent of European consumers who had used this device for their banking. The share of smartphone or tablet users who use banking on the go has increased throughout the years in the Benelux region. Mobile banking subscriptions in Belgium, for example, increased from 140,000 in 2011 to 3.3 million in 2015. In the Netherlands, approximately 92 percent of the teenagers aged 15 to 16 years old used online banking to check their balance. Despite this, smartphones and tablets are less used for remote payments. In the fourth quarter of 2016, the turnover of remote payments initiated with a smartphone or tablet consisted approximately 1.4 percent of the total turnover in remote payments in the Netherlands.

Have you ever done your banking on a ... ?*

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Release date

May 2017


Belgium, Luxembourg, Netherlands

Survey time period

February 7, 2017 to February 27, 2017

Number of respondents

2,500 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* The source states that the numbers provided indicate "the proportions of owners of each device who indicate that they have banked on the specific device that they own at least once."

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Statistics on "Online banking in the Benelux"

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