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Ranking of selected banking apps in the Netherlands, based on DAU 2017-2019

The Rabo Bankieren online banking app was used nearly three times more than ABN AMRO's solution, whereas daily usage of ING's app decreased in 2019. This estimate is possible thanks to figures provided by Airnow PLC. The ING Bankieren app reached the highest average of daily active users (DAU) throughout 2018, topping a ranking consisting of other apps like Rabo Bankieren of Rabobank and Mobiel Bankieren from ABN AMRO. This should not come as a surprise, as these banks are the biggest of the country in terms of asset value.

Online banking: increasingly popular among all age groups

No numbers are available on how many users exactly use online banking, be it on desktop or on mobile. However, 95 percent of Dutch individuals between 18 and 25 years indicated that they used internet banking for private use. This was roughly 49 percent for people older than 75 years, even though this percentage increased significantly over the years. It should be noted that certain Dutch banking apps have integrated mobile payment options, which may add to their use.

Online banks from the Netherlands: Bunq

A notable inclusion in this list is that of Bunq, an online-only bank which uses an app that connects online banking with social activities as can be found in an application like WhatsApp. In 2018, the online bank made a loss  of over ten million euros with the company founder investing some of his own money to compensate for the losses. This does not mean the Fintech startup is doing badly, though, as the company's income from deposits made by their clients increased to approximately 211 million euros in 2018.

Average number of daily active users (DAU) of selected banking apps in the Netherlands from 2017 to 2019

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Source

Release date

January 2020

Region

Netherlands

Survey time period

1 January 2017 to 31 December 2019

Supplementary notes

The numbers provided come from an app tracker, with numbers originally being supplied on a monthly basis. The annual numbers shown here are calculated: the average has been taken from the DAU on all months throughout the year.

Due to the liberalized market of the Netherlands, there are no rankings which show all online banking apps. The source, for example, only provides individual data per app. The ten here have been picked due to their media presence and overall market share in the country.

All numbers includes use on iPhone, iPad and Android devices (smartphone and tablets). The numbers were originally split between iOS and Android, but have been added together for clarity.

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