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Utility of online delivery option features for e-commerce websites in France 2020

With the outbreak of the virulent COVID-19 crisis in 2020, physical commerce has somewhat shifted into a digital mode. With rising online availability and a high range of diverse products, e-commerce websites, online marketplaces, pure players and small businesses have assessed their consumers needs and acted accordingly, especially regarding delivery options. When French consumers were asked, which delivery functionalities were the most important to display, 61 percent mentioned that the possibility home delivery was the most useful delivery option feature.

Share of French consumers rating delivery option features of e-commerce websites as useful in 2020

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Sources

Release date

September 2020

Region

France

Survey time period

July 8-9, 2020

Number of respondents

1,004 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: " Diriez-vous que proposer chacune des fonctionnalités suivantes sur un site de commerce en ligne est utile ou pas ?"

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Statistics on "Online sales seasons in France"

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