Belgium: online banking by age 2022

More than eight out of ten Belgian adults used online banking in 2022, despite elderly people using this service less often. For instance, 89 percent of 25-to-34-year-olds in Belgium used internet banking at least once in the three months prior to this survey. This was a difference of roughly 14 percentage points compared to 2009. Furthermore, the number of online banking subscriptions in Belgium almost doubled between 2010 and 2020.

Do Belgians use mobile banking?

In 2020, there were 9.1 million mobile banking subscriptions in Belgium. The country specifically distinguishes between the overall use of banking through the Internet (in Flemish: abonnementen internetbankieren, in French: d'abonnements à la banque par internet) and the more specific number of mobile banking subscriptions (in Flemish: abonnementen mobiel bankieren, in French: d'abonnements à la banque mobile). In Belgium, the KBC banking apps (KBC Mobile and KBC Touch) had the most daily active users (DAU) in 2019. However, the Easy Banking app (from BNP Paribas Fortis) and the ING Smart Banking app (from ING Belgium) were also widely popular.

Online challenger banks: bunq

One online-only bank that saw some daily use in Belgium in 2021 was bunq, a Dutch mobile banking provider that offered accounts to Belgian residents. This company created an app that connects online banking with features as can be found in an application like WhatsApp. In 2021, the online bank made a loss of nearly 13.5 million euros.

Share of individuals who used online banking in Belgium from 2006 to 2022, by age group

Characteristic	16-24 years	25-34 years	35-44 years	45-54 years	55-64 years	65-74 years
2022	80%	89%	90%	86%	82%	78%
2021	73%	89%	84%	82%	78%	76%
2020	71%	87%	89%	85%	82%	75%
2019	68%	85%	83%	82%	77%	73%
2018	68%	89%	83%	79%	72%	66%
2017	61%	85%	81%	79%	74%	68%
2016	59%	85%	80%	76%	71%	70%
2015	56%	83%	79%	75%	73%	67%
2014	61%	82%	79%	72%	68%	62%
2013	53%	79%	76%	75%	68%	64%
2012	56%	77%	74%	71%	67%	62%
2011	53%	76%	69%	67%	66%	66%
2010	45%	78%	72%	67%	63%	63%
2009	45%	73%	67%	62%	61%	58%
2008	34%	67%	64%	61%	57%	54%
2007	34%	59%	57%	57%	55%	43%
2006	26%	55%	53%	46%	48%	42%