This statistic illustrates the usage of customer relationship management tools in Italian companies in 2016. According to survey results, only 12 percent of companies had a CRM system since over ten years, while 27 percent of them reported that a tool for CRM was available since more than five years. Lastly, CRM software was relatively new for 15 percent of businesses, having it since less than a year.
Since how long do you have a tool for customer relationship management?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Repayments made by SMEs in Great Britain 2011-2017
- Companies' estimated change in digital investment in the United Kingdom 2015-2017
- Preferred future financing models by mid-market companies UK 2015
- Number of medium-size craft spirits producers in the United States form 2011 to 2018
- Small-to-medium business (SMB) IT security threat defense 2014-2016
- CRM system usage by B2B marketers in the Netherlands 2018
- Italy: distribution of SMEs 2013, by macro-region
- Distribution of small and medium-sized enterprises in Romania 2020, by location
ICT & STRATEGY - Digital4 Executive. (November 1, 2016). Since how long do you have a tool for customer relationship management? [Graph]. In Statista. Retrieved March 04, 2021, from https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. "Since how long do you have a tool for customer relationship management?." Chart. November 1, 2016. Statista. Accessed March 04, 2021. https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. (2016). Since how long do you have a tool for customer relationship management?. Statista. Statista Inc.. Accessed: March 04, 2021. https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. "Since How Long Do You Have a Tool for Customer Relationship Management?." Statista, Statista Inc., 1 Nov 2016, https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive, Since how long do you have a tool for customer relationship management? Statista, https://www.statista.com/statistics/790427/crm-usage-in-italy/ (last visited March 04, 2021)