This statistic illustrates the usage of customer relationship management tools in Italian companies in 2016. According to survey results, only 12 percent of companies had a CRM system since over ten years, while 27 percent of them reported that a tool for CRM was available since more than five years. Lastly, CRM software was relatively new for 15 percent of businesses, having it since less than a year.
Since how long do you have a tool for customer relationship management?
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ICT & STRATEGY - Digital4 Executive. (November 1, 2016). Since how long do you have a tool for customer relationship management? [Graph]. In Statista. Retrieved February 18, 2020, from https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. "Since how long do you have a tool for customer relationship management?." Chart. November 1, 2016. Statista. Accessed February 18, 2020. https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. (2016). Since how long do you have a tool for customer relationship management?. Statista. Statista Inc.. Accessed: February 18, 2020. https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive. "Since How Long Do You Have a Tool for Customer Relationship Management?." Statista, Statista Inc., 1 Nov 2016, https://www.statista.com/statistics/790427/crm-usage-in-italy/
ICT & STRATEGY - Digital4 Executive, Since how long do you have a tool for customer relationship management? Statista, https://www.statista.com/statistics/790427/crm-usage-in-italy/ (last visited February 18, 2020)
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