In 2019, the satisfaction index of Copenhagen Airport amounted to 86 percent, based on the percentage of passengers who rated 4 (very good) or 5 (excellent) on a scale of 1 to 5. Compared to the previous year, this was an increase of five percent.
Passenger satisfaction with Copenhagen Airport from 2013 to 2019
total passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim
Supplementary notes
The source adds the following information:
"Satisfaction is measured through interviews at the airport using paper questionnaires completed by the passengers at the gate just before departure. Overall passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim is measured as the percentage of passengers who rate CPH as '4 - Very good' and '5 - Excellent' on a scale of 1-5."
This statistic is based on annual surveys of roughly 3,000 passengers.
Some figures have been taken from previous publications.
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Copenhagen Airports. (March 3, 2020). Passenger satisfaction with Copenhagen Airport from 2013 to 2019 [Graph]. In Statista. Retrieved September 20, 2024, from https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/
Copenhagen Airports. "Passenger satisfaction with Copenhagen Airport from 2013 to 2019." Chart. March 3, 2020. Statista. Accessed September 20, 2024. https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/
Copenhagen Airports. (2020). Passenger satisfaction with Copenhagen Airport from 2013 to 2019. Statista. Statista Inc.. Accessed: September 20, 2024. https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/
Copenhagen Airports. "Passenger Satisfaction with Copenhagen Airport from 2013 to 2019." Statista, Statista Inc., 3 Mar 2020, https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/
Copenhagen Airports, Passenger satisfaction with Copenhagen Airport from 2013 to 2019 Statista, https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/ (last visited September 20, 2024)
Passenger satisfaction with Copenhagen Airport from 2013 to 2019 [Graph], Copenhagen Airports, March 3, 2020. [Online]. Available: https://www.statista.com/statistics/802885/passenger-satisfaction-with-copenhagen-airport-in-denmark/