Passenger satisfaction with Copenhagen Airport 2013-2018

This statistic displays the passenger satisfaction with Copenhagen Airport in Denmark from 2013 to 2018. In 2018, the satisfaction index amounted to 81 percent, based on the percentage of passengers who rated 4 (very good) or 5 (excellent) on a scale of 1 to 5.

Passenger satisfaction with Copenhagen Airport from 2013 to 2018

Share of satisfied passengers
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Source

Release date

March 2019

Region

Denmark

Survey time period

2013 to 2018

Special properties

total passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim

Supplementary notes

The source adds the following information:
"Satisfaction is measured through interviews at the airport using paper questionnaires completed by the passengers at the gate just before departure. Overall passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim is measured as the percentage of passengers who rate CPH as '4 - Very good' and '5 - Excellent' on a scale of 1-5."

This statistic is based on annual surveys of roughly 3,000 passengers.

Some figures have been taken from previous publications.

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Statistics on "Airports 4.0"

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