Passenger satisfaction with Copenhagen Airport 2013-2019

In 2019, the satisfaction index of Copenhagen Airport amounted to 86 percent, based on the percentage of passengers who rated 4 (very good) or 5 (excellent) on a scale of 1 to 5. Compared to the previous year, this was an increase of five percent.

Passenger satisfaction with Copenhagen Airport from 2013 to 2019

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Source

Release date

March 2020

Region

Denmark

Survey time period

2013 to 2019

Special properties

total passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim

Supplementary notes

The source adds the following information:
"Satisfaction is measured through interviews at the airport using paper questionnaires completed by the passengers at the gate just before departure. Overall passenger satisfaction with check-in, security, cleaning, shopping center, terminals and baggage reclaim is measured as the percentage of passengers who rate CPH as '4 - Very good' and '5 - Excellent' on a scale of 1-5."

This statistic is based on annual surveys of roughly 3,000 passengers.

Some figures have been taken from previous publications.

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Statistics on "Airports 4.0"

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