In 2022, customer support live chats lasted on average 713 seconds (or 11 minutes and 53 seconds). This represented an increase compared to 2021, when live chats were approximately 45 seconds shorter.
Customer live chat duration worldwide from 2016 to 2022 (in seconds)
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$189 USD $149 USD / Month *
in the first 12 months
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Premium Statistic Live chat: global customer wait time by industry 2022
- Premium Statistic Live chat: customer wait time worldwide 2015-2022
- Premium Statistic Customer live chat duration worldwide by industry 2020-2021
- Premium Statistic Number of live chats per month worldwide 2018
- Premium Statistic Live chat: customer wait time in selected countries 2017
- Premium Statistic Global customer live chat duration by country 2017
- Premium Statistic Customer service industry: number of live chats per agent per month 2016-2017
- Premium Statistic Live chat: customer satisfaction rate worldwide 2015-2022
- Premium Statistic Live chat: customer satisfaction rate worldwide by industry 2019
- Premium Statistic Live chat: global customer satisfaction rate by country 2017
About the region
10
- Premium Statistic Share of customers worldwide contacting customer support by channel 2020
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Reasons for contacting customer service worldwide 2018
- Premium Statistic Share of customers who shared their contact center experience on social media 2017
- Basic Statistic Global contact center satisfaction index 2010-2022
- Basic Statistic Primary industries of contact centers worldwide 2021
- Basic Statistic Primary drivers of investment of contact centers worldwide 2019
- Basic Statistic Global contact center satisfaction index by industry 2016-2019
- Premium Statistic Revenue of Convergys Corporation 2009-2017
- Premium Statistic Revenue of Convergys Corporation by segment 2011-2017
Selected statistics
1
Other regions
10
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2020
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Current chatbot ability in U.S., Canada & U.K. 2019
- Premium Statistic Latin America: call center projects generating the most new jobs 2020
- Premium Statistic Cloud-based and premise-based call centers in North America as of April 2017
- Premium Statistic Mexico: key figures on the BPO market 2020-2021
- Premium Statistic Colombia: key figures on the BPO market 2020
- Premium Statistic Usage of workforce management systems in UK contact centers in 2017, by center size
- Premium Statistic Survey on essential elements for customer service in Denmark 2017
- Premium Statistic Call center agent number forecast in China 2018-2022
Related statistics
10
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic Response time in customer service by communication channel U.S. 2017
- Premium Statistic Benefits associated with using customer service by communication channel U.S. 2017
- Premium Statistic Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Premium Statistic Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Premium Statistic Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
- Basic Statistic Customers' waiting time before contacting companies using another channel U.S. 2017
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
Further Content: You might find this interesting as well
Comm100. (January 18, 2023). Customer live chat duration worldwide from 2016 to 2022 (in seconds) [Graph]. In Statista. Retrieved September 25, 2023, from https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. "Customer live chat duration worldwide from 2016 to 2022 (in seconds)." Chart. January 18, 2023. Statista. Accessed September 25, 2023. https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. (2023). Customer live chat duration worldwide from 2016 to 2022 (in seconds). Statista. Statista Inc.. Accessed: September 25, 2023. https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. "Customer Live Chat Duration Worldwide from 2016 to 2022 (in Seconds)." Statista, Statista Inc., 18 Jan 2023, https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100, Customer live chat duration worldwide from 2016 to 2022 (in seconds) Statista, https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/ (last visited September 25, 2023)
Customer live chat duration worldwide from 2016 to 2022 (in seconds) [Graph], Comm100, January 18, 2023. [Online]. Available: https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/