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Customer live chat duration worldwide 2016-2018
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Customer live chat duration worldwide 2016-2018
Customer live chat duration worldwide from 2016 to 2018 (in seconds)
by E. Mazareanu,
last edited
Feb 20, 2019
This statistic illustrates the customer live chat duration worldwide from 2016 to 2018. In 2018, customers spent an average of 713 seconds (or 11 minutes and 53 seconds) on live chats.
Customer live chat duration worldwide from 2016 to 2018 (in seconds)
| Chat duration in seconds | |
|---|---|
| - | - |
| - | - |
| - | - |
| Chat duration in seconds | |
|---|---|
| - | - |
| - | - |
| - | - |
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by E. Mazareanu,
last edited
Feb 20, 2019
This statistic illustrates the customer live chat duration worldwide from 2016 to 2018. In 2018, customers spent an average of 713 seconds (or 11 minutes and 53 seconds) on live chats.
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- Release date
- February 2019
- Region
- Worldwide
- Survey time period
- 2016 to 2018
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
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- Release date
- February 2019
More information
- Region
- Worldwide
- Survey time period
- 2016 to 2018
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Studies
- Customer service in the U.S.
- Live Chat Benchmark Report 2019
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Live Chat Benchmark Report 2018
- Global State of Customer Service Report 2017
- State of Chatbots Report 2018
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Knowlagent contact center productivity survey 2011
- Tata Consultancy Services Limited Annual Report 2018-2019
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- Synnex Annual Report 2018
- Teleperformance Annual Report 2018
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