In 2020, customer support live chats lasted on average 657 seconds (or 10 minutes and 57 seconds). This represents and increase compared to 2019, when live chats were 557 second (or 9 minutes and 17 seconds) long.
Customer live chat duration worldwide from 2016 to 2020 (in seconds)
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Comm100. (February 26, 2021). Customer live chat duration worldwide from 2016 to 2020 (in seconds) [Graph]. In Statista. Retrieved June 28, 2022, from https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. "Customer live chat duration worldwide from 2016 to 2020 (in seconds)." Chart. February 26, 2021. Statista. Accessed June 28, 2022. https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. (2021). Customer live chat duration worldwide from 2016 to 2020 (in seconds). Statista. Statista Inc.. Accessed: June 28, 2022. https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100. "Customer Live Chat Duration Worldwide from 2016 to 2020 (in Seconds)." Statista, Statista Inc., 26 Feb 2021, https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/
Comm100, Customer live chat duration worldwide from 2016 to 2020 (in seconds) Statista, https://www.statista.com/statistics/818615/customer-live-chat-duration-worldwide/ (last visited June 28, 2022)