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Customer live chat duration worldwide 2016-2020

Published by Statista Research Department, Jan 11, 2022
In 2020, customer support live chats lasted on average 657 seconds (or 10 minutes and 57 seconds). This represents and increase compared to 2019, when live chats were 557 second (or 9 minutes and 17 seconds) long.

Customer live chat duration worldwide from 2016 to 2020 (in seconds)

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Release date

February 2021

Region

Worldwide

Survey time period

2016 to 2020

Supplementary notes

Values prior to 2019 were taken from previous editions.

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