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Information sources used when switching provider in the Netherlands 2018

The statistic displays the results of a consumer survey regarding information sources used when switching provider in the Netherlands in 2018. As part of the survey, participants were asked what information sources they used when switching/orienting to a new provider. The majority of respondents used information they found online, or relied on friends and family for advice. Over 60 percent of respondents consulted the websites of one or more other providers, whereas just three percent of respondents used daily and weekly papers as their information sources.

What information sources did you use when switching/orienting to a new provider?

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Release date

April 2019



Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

412 respondents

Age group

18 years and older

Special properties

Respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions who switched or orientated themselves towards a new provider

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "Van welke informatiebronnen heeft u gebruik gemaakt tijdens uw overstap/oriëntatie?"

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