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Average call duration in UK contact centers from 2006 to 2017
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Average call duration in UK contact centers from 2006 to 2017
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call)
This statistics displays the average length of phone calls in contact centers in the United Kingdom (UK) from 2006 to 2017. Calls made for the purpose of sales lasted longer than service calls during each of the years recorded here. This gap was most evident in 2008, when service calls were on average only sixty percent the average length of sales calls.
Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call)
| Sales | Service | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| Sales | Service | |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Description
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This statistics displays the average length of phone calls in contact centers in the United Kingdom (UK) from 2006 to 2017. Calls made for the purpose of sales lasted longer than service calls during each of the years recorded here. This gap was most evident in 2008, when service calls were on average only sixty percent the average length of sales calls.
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- Release date
- November 2017
- Region
- United Kingdom
- Survey time period
- June 2017 to Septmber 2017
- Number of respondents
- 218 respondents
- Special properties
- contact center managers and directors
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- November 2017
More information
- Region
- United Kingdom
- Survey time period
- June 2017 to Septmber 2017
- Number of respondents
- 218 respondents
- Special properties
- contact center managers and directors
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