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Average call duration in UK contact centers from 2006 to 2017

Published by Statista Research Department, Nov 4, 2020
This statistics displays the average length of phone calls in contact centers in the United Kingdom (UK) from 2006 to 2017. Calls made for the purpose of sales lasted longer than service calls during each of the years recorded here. This gap was most evident in 2008, when service calls were on average only sixty percent the average length of sales calls.

Average call duration in contact centers in the United Kingdom (UK) from 2006 to 2017 (in seconds per call)

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Release date

November 2017

Region

United Kingdom

Survey time period

June 2017 to Septmber 2017

Number of respondents

218 respondents

Special properties

contact center managers and directors

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