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Share of companies using CRM in Finland 2019, by industry

Published by J. Clausnitzer, Jul 5, 2021
As of 2019, 40 percent of companies in Finland used Customer Relationship Management (CRM) system. CRM usage was the highest in the information and communication sector, where 78 percent of businesses used CRM. Out of the companies in professional, scientific and technical activities, 62 percent utilized CRM systems. By comparison, 15 percent of accommodation and food service companies used CRM.

Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry

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Source

Release date

December 2019

Region

Finland

Survey time period

2019

Number of respondents

3,020 companies

Special properties

Incl. companies with at least 10 employees

Method of interview

Online survey

Supplementary notes

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