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Share of companies using CRM in Finland 2017, by industry
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Share of companies using CRM in Finland 2017, by industry
Share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry
by Statista Research Department,
last edited
Sep 23, 2019
This statistic shows the share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry. CRM usage was the highest in the information and communication sector, where 72 percent of businesses used CRM. Out of the companies with professional, scientific and technical activities, 60 percent utilized a Customer Relationship Management system. In comparison, 21 percent of accommodation and food service companies used CRM.
Share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry
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by Statista Research Department,
last edited
Sep 23, 2019
This statistic shows the share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry. CRM usage was the highest in the information and communication sector, where 72 percent of businesses used CRM. Out of the companies with professional, scientific and technical activities, 60 percent utilized a Customer Relationship Management system. In comparison, 21 percent of accommodation and food service companies used CRM.
- Show sources information
- Show publisher information
- Release date
- November 2017
- Region
- Finland
- Survey time period
- 2017
- Special properties
- incl. companies with at least 10 employees
- Supplementary notes
- This statistic is based on a study on companies' IT usage in Finland.
Source
- Show sources information
- Show publisher information
- Release date
- November 2017
More information
- Region
- Finland
- Survey time period
- 2017
- Special properties
- incl. companies with at least 10 employees
- Supplementary notes
- This statistic is based on a study on companies' IT usage in Finland.
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IT services and digitalization of business in Finland
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Statistics on "IT services and digitalization of business in Finland"
- Overview
The most important statistics
- Internet penetration in companies in Finland in 2018, by industryInternet penetration in companies in Finland 2018, by industry
- E-commerce penetration of companies in Finland from 2007 to 2017E-commerce penetration of companies in Finland 2007-2017
- Share of companies with a website in Finland from 2008 to 2018Share of companies with a website in Finland 2008-2018
- Share of companies using social media and other online tools in Finland in 2018, by typeShare of companies using social media and other online tools in Finland 2018, by type
- Share of companies outsourcing IT functions in Finland in 2017, by type of functionIT outsourcing in companies in Finland 2017, by function
- Websites
The most important statistics
- Share of companies with a website in Finland in 2018, by industryShare of companies with a website in Finland 2018, by industry
- Reasons for companies to have a website in Finland in 2018Reasons for companies to have a website in Finland 2018
- Share of selected major companies having a mobile-responsive website, webshop or app in Finland in 2019Share of selected major companies having mobile presence in Finland 2019
- Share of selected major companies offering location services on their websites in Finland from 2013 to 2017Share of major companies offering location services online in Finland 2013-2017
- Share of selected major companies providing information on product availability on their websites in Finland from 2013 to 2018Share of companies with product availability information online in Finland 2013-2018
- Availability of customer service contact information on company websites in Finland as of 2017Availability of company customer service information online in Finland 2017
- Cloud services
The most important statistics
- Share of companies using cloud services in Finland from 2014 to 2018Share of companies using cloud services in Finland 2014-2018
- Share of companies using public cloud services in Finland in 2018, by industryPublic cloud service usage in Finland 2018, by industry
- Share of companies using private cloud services in Finland in 2018, by industryPrivate cloud service usage in Finland 2018, by industry
- Reasons for using paid cloud services among companies in Finland in 2018Reasons for using paid cloud services among companies in Finland 2018
- Reasons for using paid cloud services among companies in Finland in 2018, by industryReasons for using paid cloud services among companies in Finland 2018, by industry
- E-commerce
The most important statistics
- E-commerce sales revenue of companies in Finland from 2007 to 2017 (in billion euros)E-commerce sales revenue of companies in Finland 2007-2017
- Distribution of the e-commerce sales revenue of companies in Finland from 2007 to 2017, by channel (in billion euros)E-commerce sales revenue distribution of companies in Finland 2007-2017, by channel
- E-commerce share of companies' total revenue in Finland from 2007 to 2017E-commerce revenue share of companies in Finland 2007-2017
- E-commerce share of companies' total revenue in Finland from 2007 to 2017, by channelE-commerce revenue share of companies in Finland 2007-2017, by channel
- Companies' e-commerce sales revenue distribution between B2C and B2B in Finland in 2017Companies' e-commerce sales revenue distribution between B2C and B2B in Finland 2017
- Share of selected major companies using e-commerce product features designed for digital user experience in Finland in 2019, by type of featureShare of selected major companies using e-commerce product features in Finland 2019
- Share of selected major companies using e-commerce support features in Finland in 2019, by type of featureShare of selected major companies using e-commerce support features in Finland 2019
- Social media & blogs
The most important statistics
- Share of companies using social media in Finland from 2013 to 2018Share of companies using social media in Finland 2013-2018
- Share of companies using social media in Finland in 2018, by industryShare of companies using social media in Finland 2018, by industry
- Share of companies using social media in Finland in 2018, by company sizeShare of companies using social media in Finland 2018, by company size
- Reasons for social media usage among companies in Finland in 2017Reasons for social media usage among companies in Finland 2017
- Reasons for social media usage among companies in Finland in 2017, by industryReasons for social media usage among companies in Finland 2017, by industry
- Share of companies with blogs and micro blogs in Finland from 2013 to 2018Share of companies with blogs and micro blogs in Finland 2013-2018
- Share of selected major companies with social media activities in Finland in 2019, by channelShare of major companies with social media activities in Finland 2019, by channel
- Other IT/digital tools
The most important statistics
- Share of selected major companies using digital advertising in Finland in 2019, by form of advertisingShare of selected major companies using digital advertising in Finland 2019
- Share of selected major companies offering interactive presentations and animations online in Finland from 2015 to 2018Share of major companies offering interactive content in Finland 2015-2018
- Share of selected major companies offering video content in Finland from 2015 to 2019Share of major companies offering video content in Finland 2015-2019
- Share of selected major companies offering live chat in Finland from 2013 to 2018Share of major companies offering live chat in Finland 2013-2018
- Share of selected major companies offering a click-and-collect service in Finland from 2015 to 2019Share of major companies offering a click-and-collect service in Finland 2015-2019
- Share of companies using ERP (Enterprise Resource Planning) in Finland in selected years from 2009 to 2017Share of companies using ERP in Finland 2009-2017
- Share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industryShare of companies using CRM in Finland 2017, by industry
- Digitalization in SMEs
The most important statistics
- Are the following digitalization-related functions present in your company?State of digitalization in SMEs in Finland 2017
- What percentage of your company's last year's growth is due to digitalization?Digitalization's contribution to SME growth in Finland 2017, by annual growth rate
- To what extent does your company use the following digital communication methods? Survey on the usage of digital communication methods in SMEs in Finland 2017
- To what extent does your company use the following digital business processes?Survey on the level of digitalization of business processes in SMEs in Finland 2017
- To what extent does your company use the following digital marketing methods?Survey on the usage of digital marketing methods in SMEs in Finland 2017
- What is the most important digital marketing tool for your company?Most important digital marketing tools for SMEs in Finland 2018
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- CRM system usage by B2B marketers in the Netherlands 2018
- Leading B2B CRM systems in the Netherlands 2016-2018
- Share of businesses using CRM software in the United Kingdom (UK) 2006-2011, by use
- Share of companies using software solutions for marketing purposes in Spain 2013-2016
- Microsoft Dynamics number of customers worldwide 2013-2015, by product
- Business confidence in CRM and ERP cloud hosting in Spain 2017
- Global customer care systems market share 2014, by region
- Customer relationship management software usage in France 2014, by company size
- Most important CEM use case in organizations worldwide 2017-2018
- Penetration CRM vendors in the national enterprise segment in Belgium 2018
- Companies using CRM for capturing and processing customer data in Spain 2012-2016
- Companies using ERP or CRM systems in Spain 2016, by region
- Global customer care systems market share 2013-2014, by vendor
- Penetration CRM vendors in the medium sized business segment in Belgium 2018
- Customer relationship management (CRM) software usage in France 2014, by industry
- Penetration CRM vendors in the multinationals segment in Belgium 2018
- Italy: CRM usage in 2016
- Frequency mid-market businesses update their CRM applications in Europe 2016
- Penetration CRM vendors in the public domain segment in Belgium 2018
- Business software market revenue in Croatia 2016-2021
Statistics on "IT services and digitalization of business in Finland"
- Internet penetration in companies in Finland 2018, by industry
- E-commerce penetration of companies in Finland 2007-2017
- Share of companies with a website in Finland 2008-2018
- Share of companies using social media and other online tools in Finland 2018, by type
- IT outsourcing in companies in Finland 2017, by function
- Share of companies with a website in Finland 2018, by industry
- Reasons for companies to have a website in Finland 2018
- Share of selected major companies having mobile presence in Finland 2019
- Share of major companies offering location services online in Finland 2013-2017
- Share of companies with product availability information online in Finland 2013-2018
- Availability of company customer service information online in Finland 2017
- Share of companies using cloud services in Finland 2014-2018
- Public cloud service usage in Finland 2018, by industry
- Private cloud service usage in Finland 2018, by industry
- Reasons for using paid cloud services among companies in Finland 2018
- Reasons for using paid cloud services among companies in Finland 2018, by industry
- E-commerce sales revenue of companies in Finland 2007-2017
- E-commerce sales revenue distribution of companies in Finland 2007-2017, by channel
- E-commerce revenue share of companies in Finland 2007-2017
- E-commerce revenue share of companies in Finland 2007-2017, by channel
- Companies' e-commerce sales revenue distribution between B2C and B2B in Finland 2017
- Share of selected major companies using e-commerce product features in Finland 2019
- Share of selected major companies using e-commerce support features in Finland 2019
- Share of companies using social media in Finland 2013-2018
- Share of companies using social media in Finland 2018, by industry
- Share of companies using social media in Finland 2018, by company size
- Reasons for social media usage among companies in Finland 2017
- Reasons for social media usage among companies in Finland 2017, by industry
- Share of companies with blogs and micro blogs in Finland 2013-2018
- Share of major companies with social media activities in Finland 2019, by channel
- Share of selected major companies using digital advertising in Finland 2019
- Share of major companies offering interactive content in Finland 2015-2018
- Share of major companies offering video content in Finland 2015-2019
- Share of major companies offering live chat in Finland 2013-2018
- Share of major companies offering a click-and-collect service in Finland 2015-2019
- Share of companies using ERP in Finland 2009-2017
- Share of companies using CRM in Finland 2017, by industry
- State of digitalization in SMEs in Finland 2017
- Digitalization's contribution to SME growth in Finland 2017, by annual growth rate
- Survey on the usage of digital communication methods in SMEs in Finland 2017
- Survey on the level of digitalization of business processes in SMEs in Finland 2017
- Survey on the usage of digital marketing methods in SMEs in Finland 2017
- Most important digital marketing tools for SMEs in Finland 2018
- CRM system usage by B2B marketers in the Netherlands 2018
- Leading B2B CRM systems in the Netherlands 2016-2018
- Share of businesses using CRM software in the United Kingdom (UK) 2006-2011, by use
- Share of companies using software solutions for marketing purposes in Spain 2013-2016
- Microsoft Dynamics number of customers worldwide 2013-2015, by product
- Business confidence in CRM and ERP cloud hosting in Spain 2017
- Global customer care systems market share 2014, by region
- Customer relationship management software usage in France 2014, by company size
- Most important CEM use case in organizations worldwide 2017-2018
- Penetration CRM vendors in the national enterprise segment in Belgium 2018
- Companies using CRM for capturing and processing customer data in Spain 2012-2016
- Companies using ERP or CRM systems in Spain 2016, by region
- Global customer care systems market share 2013-2014, by vendor
- Penetration CRM vendors in the medium sized business segment in Belgium 2018
- Customer relationship management (CRM) software usage in France 2014, by industry
- Penetration CRM vendors in the multinationals segment in Belgium 2018
- Italy: CRM usage in 2016
- Frequency mid-market businesses update their CRM applications in Europe 2016
- Penetration CRM vendors in the public domain segment in Belgium 2018
- Business software market revenue in Croatia 2016-2021
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