As of 2019, 40 percent of companies in Finland used Customer Relationship Management (CRM) system. CRM usage was the highest in the information and communication sector, where 78 percent of businesses used CRM. Out of the companies in professional, scientific and technical activities, 62 percent utilized CRM systems. By comparison, 15 percent of accommodation and food service companies used CRM.
Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry
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Statistics Finland. (December 3, 2019). Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry [Graph]. In Statista. Retrieved August 19, 2022, from https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. "Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry." Chart. December 3, 2019. Statista. Accessed August 19, 2022. https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. (2019). Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry. Statista. Statista Inc.. Accessed: August 19, 2022. https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland. "Share of Companies Using Customer Relationship Management (Crm) System in Finland in 2019, by Industry." Statista, Statista Inc., 3 Dec 2019, https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/
Statistics Finland, Share of companies using Customer Relationship Management (CRM) system in Finland in 2019, by industry Statista, https://www.statista.com/statistics/879845/share-of-companies-using-crm-in-finland-by-industry/ (last visited August 19, 2022)
