Share of companies using CRM in Finland 2017, by industry
Share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry
This statistic shows the share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry. CRM usage was the highest in the information and communication sector, where 72 percent of businesses used CRM. Out of the companies with professional, scientific and technical activities, 60 percent utilized a Customer Relationship Management system. In comparison, 21 percent of accommodation and food service companies used CRM.
Share of companies using a Customer Relationship Management (CRM) system in Finland in 2017, by industry
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