Reverse logistics: cost of processing returns 2018

This statistic illustrates the average monthly cost of processing returns in the United States in 2018, by number of returned items. During the survey, the average monthly cost of returning two to nine items, including cleaning, repacking and getting items ready, for retailers in the U.S. amounted to 220 British pounds.

Average monthly cost of processing returns in the United States in 2018, by number of returned items (in British pounds)*

Characteristic	Monthly cost of processing returns in British pounds
1	220
2-9	220
10-49	660
50-249	1,670
250-499	1,350
500-999	2,460
1,000 or more	3,620

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Release date

2018

More information

Region

United States

Survey time period

2018

Number of respondents

4,200 respondents

Special properties

200 retailers in the U.S. and UK and 4,000 consumers

Supplementary notes

Values are estimates.
The source doesn't mention the number of respondents from the U.S.
* Figures include the cost to retailers of managing returns, including cleaning, repacking and getting items ready for new owners.

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