Drivers of supermarket customer satisfaction Australia 2019

In a 2019 survey, the biggest drivers of customer satisfaction in Australian supermarkets were value for money and customer service, with 22 and 15 percent of respondents saying these were important factors.

Drivers of customer satisfaction in supermarkets in Australia as of June 2019

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Source

Release date

April 2020

Region

Australia

Survey time period

June 2019

Number of respondents

3,000 respondents

Special properties

respondents have all made a purchase from a supermarket in the last month.

Supplementary notes

Source does not provide any additional survey methodology.

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Statistics on "Supermarkets and grocery retail in Australia"

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