Omnichannel performance ranking of food retailers in Russia 2021

Published by A. Melkadze, Nov 29, 2021
VkusVill was the leading food retailer in Russia in 2021 by overall omnichannel performance, scoring 32.29 points. It was followed by Vprok.ru, which scored 30.2 points. The retailers were evaluated by such indicators as customer experience, interaction with technology, order receipt, and finance.

Ranking of major food retailers in Russia in 2021, by omnichannel performance (in points)

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In cooperation with
Data Insight (RU)
Release date

November 2021

Region

Russia

Survey time period

2021

Supplementary notes

The ranking is based on the largest Russian retailers engaged in online and offline sales. Retailers were assessed based on the following criteria: customer experience, interaction with technology, order receipt, and finance. For more information on the methodology please visit the website of the ranking.

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Statistics on " Online food services in Russia "

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Statistics on Online food services in Russia

Overview

6

E-groceries

6

Catering

8

Companies

8

Customers

7

Further related statistics

17

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Topics

Online food delivery services in RussiaOnline food delivery in Western EuropeRestaurant delivery and takeaway in the United Kingdom Digital services in RussiaE-commerce in Russia
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