Canadian consumers' preferred way of resolving service issues by generation 2019

This statistic shows consumers preferred way of resolving customer service issues in Canada in 2019, by generation. Some 57 percent of Boomers and Traditionalist respondents stated that they preferred to visit a physical retail store to resolve customer service issues.

Preferred channel to resolve customer service issues in Canada in 2019, by generation

Physical retail storeComputer or laptopPhone
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Release date

April 2019



Survey time period


Supplementary notes

Release date was not stated in the source, the date provided is the date of access.
For the purpose of this statistic:
Traditionalists born 1922-1943
Boomers born1944-1964
Generation X born 1965-1981
Millennials born 1982-2000
Generation Z born 2000-presentnt

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Statistics on "Coffee market in Canada"

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