Products sold and bought through Etsy range from art, clothing, jewelry and other decorative objects to arts and crafts supplies. After the launch of Etsy, the company registered almost immediate success, reaching up to a million in sales within a couple of years. The annual gross merchandise sales volume has been on a steady increase, rising from 170 thousand U.S. dollars in 2005 to 4.7 billion U.S. dollars in 2019. The platform's parent company generated revenue of around 818.79 million U.S. dollars in 2018. Most of Etsy Inc.'s revenue is generated from its marketplace segment. Marketplace revenue is primarily comprised of the fees a seller pays the company for marketplace activities. Services revenue is comprised of the fees a seller pays the company for optional services such as advertising, and Etsy Shipping Labels.
In 2019, the number of active sellers on the Etsy.com platform stood at 2.5 million and the site had 45.7 million active buyers who had bought goods through the platform. Etsy has been able to build a loyal customer base as is reflected in its distribution of active buyers, where approximately 60 percent of its annual gross merchandise sales in 2018 were repeat purchases. Etsy has also been able to implement and manage a strong mobile strategy. Since 2014, more than half of all web visits to Etsy were through mobile platforms and 58 percent of the company’s gross merchandise sales volume was generated from the use of mobile devices.
As of December 2018, Etsy was among the top ten most popular retail websites in the United States. In addition to being an online shop, Etsy also incorporates functions of social networks as users can create personal public profiles, connect with one another, and with features to add friends, write reviews and send messages. The website also bears some similarity to Pinterest, due to its strong visual design and users’ ability to curate collections.