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Current chatbot ability in U.S., Canada & U.K. 2019
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Current chatbot ability in U.S., Canada & U.K. 2019
Current chatbot ability in customer service in the United States, Canada and U.K. in 2019
by E. Mazareanu,
last edited
Jun 19, 2019
This statistic shows current chatbot ability in customer service in the United States, Canada and U.K. in 2019. During the survey, 55 percent of enterprise customer service decision makers in the U.S., Canada and U.K. mentioned their chatbots understand the value of the customer and their history of transactions/ interactions with the company.
Current chatbot ability in customer service in the United States, Canada and U.K. in 2019
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by E. Mazareanu,
last edited
Jun 19, 2019
This statistic shows current chatbot ability in customer service in the United States, Canada and U.K. in 2019. During the survey, 55 percent of enterprise customer service decision makers in the U.S., Canada and U.K. mentioned their chatbots understand the value of the customer and their history of transactions/ interactions with the company.
- Show sources information
- Show publisher information
- Release date
- April 2019
- Region
- Canada, United Kingdom, United States
- Survey time period
- April 2019
- Number of respondents
- 100 respondents
- Special properties
- enterprise customer service decision makers.
- Supplementary notes
-
The source doesn't mention the type of survey or age of the respondents.
Multiple answers were possible.
Source
- Show sources information
- Show publisher information
- Release date
- April 2019
More information
- Region
- Canada, United Kingdom, United States
- Survey time period
- April 2019
- Number of respondents
- 100 respondents
- Special properties
- enterprise customer service decision makers.
- Supplementary notes
-
The source doesn't mention the type of survey or age of the respondents.
Multiple answers were possible.
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The most important statistics
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Statistics on "Virtual Assistants - Market and investment"
Statistics on "Virtual Assistants - User & installed base"
Statistics on "Virtual Assistants - Usage"
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Statistics on "Virtual Assistants - Skills & performance"
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Statistics on "Virtual Assistants - Smart speaker"
- Smart speaker market value worldwide 2014-2025
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- Global smart speaker unit shipment 2016-2019, by vendor
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Statistics on "Virtual Assistants - Chatbot"
Statistics on "Virtual Assistants - Consumer perspective"
- Global consumer and business buyer attitudes towards voice assistants 2019
- Reasons to use intelligent speech assistant in China 2018
- Digital assistant ownership and purchase plans South Korea 2019
- Plans to purchase digital assistants among Indian consumers 2018-2019
- Share of French who have used voice assistants on digital devices by age 2018
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Further related statistics
- Communication channels preferred to contact customer service by country 2018
- Communication channels preferred to contact customer service by age 2018
- Communication channels preferred to contact customer service worldwide 2018
- Customer service agents' opinion about opportunities by gender U.S. 2017-2018
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- U.S. government contact center satisfaction index by sector 2014-2019
- Issue resolution prior to contacting customer service in the U.S. by sector 2019
- Contact center software market size worldwide 2017-2023
- Contact center software market size in U.S. 2014-2025
- Contact center software market share worldwide 2017, by company size
- Contact center software market share worldwide 2017, by region
- Chatbots: customer service agents opinion about usage for customer service U.S. 2017
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