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Current chatbot ability in U.S., Canada & U.K. 2019

Published by Statista Research Department, Nov 4, 2020
This statistic shows current chatbot ability in customer service in the United States, Canada and U.K. in 2019. During the survey, 55 percent of enterprise customer service decision makers in the U.S., Canada and U.K. mentioned their chatbots understand the value of the customer and their history of transactions/ interactions with the company.

Current chatbot ability in customer service in the United States, Canada and U.K. in 2019

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Sources

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Release date

April 2019

Region

Canada, United Kingdom, United States

Survey time period

April 2019

Number of respondents

100 respondents

Special properties

enterprise customer service decision makers.

Supplementary notes

The source doesn't mention the type of survey or age of the respondents.
Multiple answers were possible.

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