This statistic shows current chatbot ability in customer service in the United States, Canada and U.K. in 2019. During the survey, 55 percent of enterprise customer service decision makers in the U.S., Canada and U.K. mentioned their chatbots understand the value of the customer and their history of transactions/ interactions with the company.
Current chatbot ability in customer service in the United States, Canada and U.K. in 2019
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Ada. (April 30, 2019). Current chatbot ability in customer service in the United States, Canada and U.K. in 2019 [Graph]. In Statista. Retrieved February 23, 2020, from https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. "Current chatbot ability in customer service in the United States, Canada and U.K. in 2019." Chart. April 30, 2019. Statista. Accessed February 23, 2020. https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. (2019). Current chatbot ability in customer service in the United States, Canada and U.K. in 2019. Statista. Statista Inc.. Accessed: February 23, 2020. https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada. "Current Chatbot Ability in Customer Service in The United States, Canada and U.K. in 2019." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/
Ada, Current chatbot ability in customer service in the United States, Canada and U.K. in 2019 Statista, https://www.statista.com/statistics/1015841/customer-service-chatbot-ability-us-canada-uk/ (last visited February 23, 2020)
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