E-government services usage in Poland 2014-2019, by activity

According to the source, over 40 percent of the population had used e-government services in Poland in the last 12 months. In 2019, nearly 32 percent of individuals used e-government services to submit completed forms. It was the fastest growing service in four years, with an increase of almost ten percentage points.

Share of individuals using e-government services* in the last 12 months in Poland from 2014 to 2019, by type of activity

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Source

Release date

December 2019

Region

Poland

Survey time period

2014 to 2019

Supplementary notes

* The use of e-government services includes, inter alia, the websites usage in relation to civic obligations (e.g. tax returns, change of residence), rights (e.g. social assistance), official documents (e.g. identity cards, birth certificates), public educational services (e.g. libraries, information and school or university enrolment), public health services (e.g. hospitals); excluding handwritten e-mails.

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Statistics on "E-government"

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