Share of people engaging in online service activities in the Netherlands 2012-2018
Which online service activities have you engaged in over the past 3 months?*
This statistic shows the responses to the survey question: "Which online services have you used over the past 3 months?" The figure illustrates the share of individuals who used the internet for online services concerning education, government and health in the Netherlands from 2012 to 2018. As of 2018, roughly 25 percent of Dutch individuals said they used the internet to make an appointment at a hospital or at a health care center.
Which online service activities have you engaged in over the past 3 months?*
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| Information about studies or courses | Following an online course | Other online learn/study activities | Searching government or public institutions | Downloading official documents from government or public institution | Sending filled out forms to government or public institution | Make an appointment at a hospital or health care center | Cloud computing | Paying for saving files | |
|---|---|---|---|---|---|---|---|---|---|
| 2018 | 0% | 0% | 0% | 71.1% | 50.3% | 54% | 25.2% | 44.9% | 10.3% |
| 2017 | 35.4% | 9.3% | 21.9% | 67.8% | 46.6% | 51.2% | 66.4% | 45.8% | 7.9% |
| 2016 | 33.2% | 8.3% | 20% | 64.9% | 42.8% | 48.9% | 57.9% | 39.8% | 5.7% |
| 2015 | 33.1% | 7.1% | 18.7% | 64.4% | 41.9% | 47.5% | 56.7% | 33.5% | 3.8% |
| 2014 | 29.7% | 7.2% | - | 67.9% | 48.6% | 51.8% | 56% | 31.1% | 3.4% |
| 2013 | 27.2% | 5.8% | - | 69% | 47.7% | 50.4% | 51.8% | - | - |
| 2012 | 27.5% | 4.7% | - | 55.1% | 43% | 44.1% | 49.2% | - | - |
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