Human resources: shared services communication methods 2019

The most prevalent form of communication used by human resources (HR) shared services worldwide is email, with 95 percent of small organizations in a 2019 survey stating they communicate with employees via this method. On the other end of the spectrum, only four percent of large organizations stated their HR shared services uses chatbots for employee communication.

Approach to employee communications used by human resources shared services in organizations worldwide in 2019, by channel and organization size

Characteristic	Small	Medium	Large
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Release date

October 2019

More information

Region

Worldwide

Survey time period

April 9 to June 10, 2019

Number of respondents

1,892 respondents

Special properties

organizations representing a total workforce of 22.2 million employees and contingent workers.

Supplementary notes

Survey method not stated by the source.
Multiple answers were possible.
The source defines small organizations as those with less than 2,500 employees, medium as between 2,500 and 10,000 employees, and large as over 10,000 employees.

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